Cynthia 277
Wednesday, May 28, 2025
I absolutely hate this app. It's frustrating, difficult to use, unintuitive, and severely lacking in functionality. I can't even update my emergency contacts! I have no idea how I'd go about updating my insurance. I found a wonderful doctor and I'd be willing to switch to new doctors to have them all in the health system he's in, but I won't because that's how much Healow sucks. The only reason I didn't run for the hills as soon as I encountered this app is because my doctor is just that good. Edited
eClinicalWorks LLC
Wednesday, May 28, 2025
We're sorry to hear about your frustrating experience with our app. Your feedback is invaluable, and we're committed to improving. Please reach out to us for assistance with updating your emergency contacts and insurance details. We aim to make your experience smoother. Thank you for your patience. Contact us at
[email protected].
ScottK63 241
Monday, December 9, 2024
Looks good and fairly useful so far but it is annoying that every time you move away from it, like to look up information it requested, you have to put in your 6 character PIN again. A necessary security 'feature', I guess, but it would be great if they could give you a 30 second grace period or something.
eClinicalWorks LLC
Wednesday, December 11, 2024
Thank you for your review! We’re glad to hear that you find the app useful. We understand that having to enter the PIN frequently can be inconvenient, and we appreciate your suggestion for a grace period. We’ll take this into consideration for future updates.
Lisa Amos 295
Friday, January 10, 2025
Worst portal ever. Critical lab results not there, yet told they would be. Incorrect history. I've never had a knee replacement! There is no way to correct anything. Too quick of a timeout. Login is difficult when password field is blocked. 1 minute to copy/paste texted code!! The elderly can't possibly use this poorly designed app. Disgusted. Going to complain to my doctor. In writing if needed.
eClinicalWorks LLC
Tuesday, January 14, 2025
We regret to learn that your experience with our product hasn't been satisfactory. Your feedback is important to us, and we will strive to address your concerns. Please feel free to reach out to our support team at
[email protected].
James Wayda 8
Thursday, July 3, 2025
It's horrible. System does not allow the patient to continue the conversation, I have to start a new inquiry to reply. Navigation is clunky and sloppy with screens flashing. No status or confirmation when refilling scripts, have to call the office or send another message to confirm. Between user reviews here and conversations with other users, I find it appalling that the developers do provide a more intuitive app. Or the provider should find something else. Hard to detail with a 500 limit.
eClinicalWorks LLC
Friday, July 4, 2025
We apologize for the inconvenience you've experienced with our app. Your feedback is invaluable, and we're committed to improving navigation and communication features. Please contact us directly so we can assist you further and address these issues. Thank you for your patience and understanding.
[email protected]
Roxann Bickel 5
Monday, July 7, 2025
not very user-friendly. One can not go back to sections without putting in the PIN each time. print function does not always work. There is a need to save as a pdf for printing, but then does not print because it will not open. I also do not care for the menu. I've used your app for other practices with huge disappointment.
eClinicalWorks LLC
Monday, July 7, 2025
We're sorry to hear about your experience. Your feedback on the PIN, print, and menu issues is crucial for our improvement efforts. We aim to make the app more user-friendly and would appreciate any additional insights you can provide at
[email protected].
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