Dave Brand

Service is totally useless. It can take 5 minutes or more to get connected with a driver and even then the driver is more likely to cancel than actually show up. Customer service chat is just as bad. I was in NY by the time they answered my question about excess luggage. Update: Trying the app again 2 years later. It says it's texting me a code - no code - tried that 2 times, then I asked it to call me instead - no call. Who's giving this app positive reviews? Edited

Giovanni R

The app won't send me a verification code to set up an account. When I ask it to resend a code after not receiving one the app gives me a message that I've made too many attempts and to try again in 30 minutes despite this being my first attempt to have the code resent. Overall not a good first impression and it makes the app seems very unreliable.

Roger Dunbar

The first time I used this app, I got into the wrong cab and then cancelled my order as soon as I had realized my error. The time from ordering to cancel was just over 2 minutes. Gett charged me £7.00 for cancelling! Very unforgiving app. Also, Gett said that due to high volume, it would charge an extra fee, estimating the total fare to be £48-56. Our actual (and accidental) cab only charged me £22. The best accident I made all day. Not a good look for Gett, and I won't use this app again.

A Google user

Most of the time this app is great. Recently we had a bad experience. We ordered a taxi and stood outside waiting and the taxi did not show up. They charged us for a cancelation fee. This happened twice. We tried to contact the app through the customer care on the app several times but no response. I am now disputing the charges through my credit card company. It's only $2.80 x 2 charges but how many times do they get away with this and it's not disputed? Edited

A Google user

This service is unreliable and extremely slow. If you plan on ordering a Gett during busier hours -- just don't. The app says the average time to find a ride is 1 min. My experience is usually 15 min if I dont give up and decide to walk. Also , when me and my friends use the app together we've seen that the map is completely inaccurate. I see 10s of Gett cars on the map while they see none at all. Please add multiple stops! This is a basic feature :/ Please get more drivers and fix bugs!!