A Google user 9
Wednesday, May 22, 2019
If no stars were possible that's what I'd be giving this app. Incredibly difficult to sync with other apps and devices. And don't get locked out because if you do you can't simply reset your info, you have to create a whole new account, which makes zero sense. I used it for Challenges at work because my job links to this program and I've had to find another route rather than simply being able to have my info synced.
HealthMine Services, Inc.
Wednesday, August 7, 2024
Thank you for your feedback on the Blue KC A Healthier You App. Our team is continually working to enhance the user experience of all our users, so your comments help us make things better for everyone. In the meantime, if you have questions about benefits on your healthcare plan, please call the phone number on the back of your membership card.
A Google user
7
Wednesday, December 5, 2018
The app does not work on the Oneplus 6t. Instead of saying 'welcome' it says 'wel-' and there is no way to register my account. When I enter all of the required info, there is no 'register' button or any way to continue the register process. I think it may be because the screen is very narrow and things are getting cut off Edited
HealthMine Services, Inc.
Wednesday, August 7, 2024
Thank you for reaching out about the issues you are experiencing with the Blue KC A Healthier You App. We will pass your feedback along to our team so they can address any technology related concerns. Our goal is to make sure we provide a great user experience and easy access to the many benefits the app offers. Thanks again for your feedback.
Jason & Susan Wollum 3
Thursday, October 28, 2021
I can log on to AHY online, but must separately register on the app. Trouble is, you enter your information to register and there's no "submit" or "done" button to click, hitting enter doesn't work...no way to submit the information. So, I can't register to use the app. Android.
HealthMine Services, Inc.
Wednesday, August 7, 2024
Thank you for reaching out about the issues you are experiencing with the Blue KC A Healthier You App. We will pass your feedback along to our team so they can address any technology related concerns. Our goal is to make sure we provide a great user experience and easy access to the many benefits the app offers. Thanks again for your feedback.
Nicole Brewer 2
Wednesday, February 28, 2024
I already have an account that I can access online, but the app doesn't recognize the login info. So I tried to register and put all my information in, and there's no submit button. I thought using the app would help keep things synced with Google Fit on my phone, but this is ridiculous.
HealthMine Services, Inc.
Wednesday, August 7, 2024
We are sorry you are not happy with the Blue KC A Healthier You App. Your feedback is very important to our team as we work to bring the best user experience to members just like you. If your feedback is related to benefits or issues with your healthcare plan, please call the phone number on the back of your membership card.
Margie G 1
Thursday, August 18, 2022
Didn't really sync with google fit. I switched to fitbit, but it would not remove googlefit even though I 'deleted' it from my devices, the tracker now said it was using both googlefit and fitib and was not capturing all my data. I uninstalled and tried to reinstall now I can't even login because it won't give me the box to enter my 2 factor auth code. So, I can't even use it anymore.
HealthMine Services, Inc.
Wednesday, August 7, 2024
Thank you for reaching out about the issues you are experiencing with the Blue KC A Healthier You App. We will pass your feedback along to our team so they can address any technology related concerns. Our goal is to make sure we provide a great user experience and easy access to the many benefits the app offers. Thanks again for your feedback.
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