Kirsten Fernau 71
Friday, March 1, 2024
Service seems fine, THE APP, HOWEVER... I cannot get past how UN-User friendly this app is. You can't use the back button or it closes the app. If you switch between another app it kicks you back to the main menu. If you use the home button then return to the app, it kicks you back to the main menu...the entire reason for switching between apps is so you DON'T lose your place. I'm trying to compare pricing, look at recipes etc and it's become too obnoxious.
Imperfect Foods
Monday, March 4, 2024
Hi Kirsten! We're so sorry about the frustrating app experience. Thanks for letting us know! We've shared this with the team as we're always looking for ways to improve. If you're still having some trouble, please send our Support Team a note via the "Contact Us" button on our site and we'd love to help.
Noelle Gurnari 21
Friday, September 29, 2023
Since the merge, i haven't been able to use the app. It's literally impossible to read my sign in information because the text is white and the box is white. I travel a lot and don't often get to my computer, especially during the weekend when the shopping window is open. It's super disappointing because I have used this service for years mostly because of my busy schedule, but it's literally unusable and contributing to my stress.
Bailey Michelle 109
Sunday, June 30, 2024
I absolutely LOVE ordering my groceries from Imperfect Foods! There is such an amazing selection of organic fruits, veggies, meats, and other foods as well as many plant based options. I don't enjoy trips to the supermarket and with this, I rarely have to make one. There are many different options for deliveries and I love that I am saving food from being thrown away just because they look funny, are too big or small, or have changed labels. The packaging is awesome too! You won't regret it!
Imperfect Foods
Tuesday, July 2, 2024
Hi Bailey! Thanks so much for sharing your thoughts and this wonderful review with us. We're so glad to hear that you've been enjoying the rotating inventory, delivery, and packaging. Thanks for fighting food-waste with us! If you need anything at all, please feel free to let our Customer Care Team know. We're always happy to help!
Monse Pena 53
Wednesday, January 31, 2024
This was highly disappointing. I used to have Imperfect foods when it first became available (they would only ship produce back then) and they were actually cheaper than my grocery store. The produce is far more expensive now in comparison to my local grocery shop. It's not worth it. Even if I deliver my groceries, it's still cheaper for me to pay the delivery fee with my local grocery shop. Again, not worth it.
Imperfect Foods
Friday, February 2, 2024
Hi Monse! Thanks for sharing this feedback-- we're truly sorry to hear of the letdown with the pricing. We're always looking to improve the shopping experience and we'll share this with the team. If you have any other concerns, please let our Support Team know. You can give us a ring at (510) 595-6683!
James Hodges 57
Saturday, January 20, 2024
It's a scam that they make so hard to cancel it's ridiculous. Don't do it. Pre-response: This review is for the app, it is impossible to cancel on the app. That's shady. Also, once I went online to cancel I found out that you have to downgrade to a non-subscription service first. I would still be a customer if that was just something offered in the app to begin with. Forcing people into a subscription & only offering a buy when you want plan when they want to cancel feels shady and a scam. Edited
Imperfect Foods
Friday, January 19, 2024
Hi James! We're so sorry for the frustration with cancelling-- customers can do this in their online account. If you haven't already, please give us a ring at (510) 595-6683 and the team would love to help!
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