Gina 737
Saturday, April 26, 2025
The delivery times you see before placing your order are nothing but bait and switch. After you submit, your window is changed and you have no proof of what you were originally shown unless you happened to screenshot it. I was shown a small window if I paid extra for priority, so I did. once I placed the order, the delivery window doubled in length and I watched as my shopper worked on additional orders with mine which resulted in all of my frozen items melted. Customer Service was useless.
Leah stauber 184
Friday, June 20, 2025
Instacart should hold the shoppers more accountable. The shoppers are fulfilling multiple orders at the same time which puts less care toward my order. Shoppers tell me that the store is out of an item when I know they aren't. Shopper just doesn't want to look for it. Shoppers used to send pictures of alternate options but not anymore. Shoppers just want to get the most money in a short amount of time and it's at the expense of the customer. Experience ratings don't make a difference.
Grace Coughlin 1,112
Tuesday, March 4, 2025
I love this app. I order my groceries, schedule a delivery, and once a shopper gets it, I receive a notification with my shoppers picture and experience/rating. As long as my order is still open, I can add to it. If an item isn't available and I haven't provided a substitute, I get a text letting me know, AND if there is an alternative, I get a separate notification for my approval to change. I've only used this for a bit over a month, but it's so much better than SPARKS.
Hannah McTigue 796
Friday, March 14, 2025
Horrible customer support. Items are often missing, arrive several hours late, or in some cases not at all. Still waiting for a refund for an order where the shopper was not able to deliver the order because she had issues with the shopper app that delayed her so long the store closed. But she still marked the order complete. With service fees constantly increasing (in addition to the % increase on each item), I regret buying the discounted annual membership and definitely will not be renewing.
NA 387
Tuesday, April 22, 2025
Only order from this app because of the limited options for grocery delivery apps. App is manipulative, it will say an item is in stock when you purchase it and check out and then say the item is no longer in stock. They manipulate you into making a purchase you would not have made had you known whether they had an item on hand or not. Wish there was an alternative.
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