Benjamin Carlson 14
Thursday, March 20, 2025
I used to be able to search through my transactions, but now, whenever I try, the app closes as soon as I type the first letter or number. It's very frustrating when I'm trying to connect unrecognized receipts to their transactions. I first noticed this problem around October 2024, and waited for a patch/update to fix it, but it never came. Please fix/advise. Thank you! Edited
Intuit Inc
Thursday, March 20, 2025
Hi Benjamin. Let's work together to fix the problem you're having searching transactions. First, log out of the app, clear your cache (Phone Settings > Apps > QuickBooks > Storage > Clear Cache), and restart. In the meantime, please use the website (https://tinyurl.com/QBSE-login) and contact us for help (Help (?)> Contact us). All the best. -Karey
Julie Barajas 25
Saturday, February 8, 2025
Imagine how excited I was when I went to QBSE on my desktop to work on my taxes to discover that, regardless of the notifications I received every time I started driving, the app hasn't tracked a single trip since June of last year. My client list is consistent so I have rules created so I don't have to frequently categorize trips. Now I get to reinvent the wheel for half of the year for an app that is not inexpensive and I use over others because of the trip tracking feature. Waste of money. Edited
Intuit Inc
Monday, February 10, 2025
It's our priority to ensure that you can track your mileage consistently, Julie. An initial suggestion is to try these troubleshooting steps (https://tinyurl.com/QBSE-mileage) and use Google Timeline as a backup (https://tinyurl.com/Import-Trips) to import trips. Please contact us if you need more help (Help (?) > Contact US). Best. -Karey
James Basso 15
Monday, January 6, 2025
EDIT still have received zero assistance other than go online and search for help. Sent multiple emails with no response. I am currently on hold going on an hour! It would be great if anybody cared that this app is currently useless. EDIT got my transactions reloaded. Customer service representative was great! But it took 2 hours of me being on the phone. I was told I deleted my transactions which I know I didn't do. I would have had to delete 7 years of transactions! 😂 Looking for new app. Edited
Intuit Inc
Tuesday, December 24, 2024
We're here to help, James. With these missing transactions, are you also seeing any error messages? If so, our Community Team can help resolve the error and get to the bottom of the missing transactions. Please feel free to reach out to them here (https://community.intuit.com/). We look forward to assisting you. -Caitlyn
Sean E (Dorian_RPG) 73
Thursday, October 17, 2024
I've been using the app for about 4 years now with very mixed results. A week ago it has completely stopped tracking my millage and I have to use my trip meter and input everything by hand. The help section in the app says nothing but there was an error and try again later but never works. I've reinstalled twice with no change. This is my last resort before I cancel my membership and can't reach anyone for help. If I could rate less than 1 star at this point I would. Edited
Intuit Inc
Monday, October 21, 2024
It'd be our pleasure to point you in the right direction, Sean. To ensure your tracker works properly, it's recommended to follow these troubleshooting steps (https://tinyurl.com/QBSE-mileage). You'll also be able to manually record or import missed mileage to your app. We hope this helps! -Jay.
Bryant B 4
Wednesday, July 2, 2025
When I first started using QBSE it was pretty smooth. No issues really then I decided to just get it annually. I absolutely can't stand it now. I can never upload receipts and tracking mileage has been an absolute nightmare. Apparently QB knows the receipt thing is an issue 🙄. Don't get me started on how it screw up my taxes this past year. As soon as I find a service that does what I want or at least allows me to upload receipts (can't do it online either), I'm switching to that.
Intuit Inc
Wednesday, July 2, 2025
Bryant, mileage problems are frustrating. Here's a helpful guide (https://tinyurl.com/QBSE-mileage). Since the QBSE app is discontinued in the US & UK, manual tracking or importing might be required. We recommend exploring QBO Solopreneur (https://quickbooks.intuit.com/solopreneur/) for a smoother experience. Best regards. -Myshka
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