A Google user 28
Wednesday, April 3, 2019
Was unpleasantly surprised by the update when I tried to adjust the volume during a meeting and could not accomplish it. Ended up deleting the app twice after trying several things to make it work. Downloaded a 3rd time and got the correct program for my hearing aids, not a more sophisticated hearing aid which was what I had received the 1st 2 times. The biggest change as far as I can tell is that Bluetooth must always be on for them to work. I don't think this was the case before the update. Edited
A Google user
23
Wednesday, October 23, 2019
Costco should be ashamed of this app. It was never great, but the update made it much worse. First, it can't stream audio without the addition of another device. Yes, I understand why, but they need to find a way around it. Second, if I leave the app up when I go to bed, the phone is hot as it constantly tries to reconnect with my hearing aids. I'm now trying to remember to restart my phone before bed. It isn't hard to change the algorithm if it can't connect. Trying all night, when the phone is asleep is stupid. Third, it doesn't support any new android phones, and even among older phones, it doesn't support very many. Why go through an update, and not update the most important part? Just about everyone else manages to support almost all android phones. They really need to do a better job if they are going to put the Kirkland name on it.
Daniel XRP 12
Tuesday, September 1, 2020
App took many attempts at paring device. I had my headset plugged in while paring that seemed to work. Only able to make adjustments in app. No streaming of phone call audio, music. Hearing aids ks version 6.0. Devs please, fix the lingering issues.
A Google user
6
Sunday, March 24, 2019
App keeps closing. Have to uninstall and reinstall which is a total pain, especially since it worked fine before the so called bug fixes.🤬
A Google user
11
Sunday, April 14, 2019
doesn't work, total POS. it automatically replaced the old app,now doesn't connect at all. I would rate it lower if possible.
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