Randall Powell 5
Friday, May 30, 2025
According to an email from Kwikset, my Halo Touch had a firmware update available. After calling customer support I'm disappointed to learn they do not publish the current firmware version ID. They quickly checked my account and determined the firmware was current. This was completely manual. The app itself will alert of an update. I don't really trust the app to be that truthful I'd rather have a manual way to confirm the current firmware version available from Kwikset.
Danial Beck 1
Saturday, May 31, 2025
This is an excellent app with all the features you could need. However, there is one feature that I would like to be added to the Access Window option. The Window Access option can only deal with a 24-hour window, starting from 12:00 a.m. To 11:59 p.m. If I want an access window between the evening to the early morning (say 8pm to 2am), then it is not possible. If this app can deal with this type of windows of access then the app would be perfect and get my 5 stars! Edited
Mike C 3
Sunday, April 20, 2025
App needs to be updated to allow you to change the wifi network without going through the entire setup. process from scratch. Should be able to see all wifi networks on the app. Should fix the current app and not recommend me buying a new lock for the feature. You guys did something to the app, batteries only last 2 days now and used to last 6 months. Kwikset should update the app to fix it, it was not happening before or maybe offer me a new lock for free that actually works. Edited
ASSA ABLOY Americas Residential Inc.
Friday, April 18, 2025
Hello Mike,
We're happy to help you! To help improve your lock's battery life, please try the steps in this link: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
Thank you,
Kwikset
Ron 8
Tuesday, April 22, 2025
UPDATE: I have two Kwikset Halo door locks and one Kwikset Select door lock. The Kwikset Halo is a solid upgrade for anyone looking to combine smart technology with robust security. Its built-in Wi-Fi is incredibly convenient, allowing me to control the lock from anywhere without needing a separate hub. The installation was straightforward, and the app is intuitive, making it easy to set up access codes for family, guests, or delivery personnel. Edited
ASSA ABLOY Americas Residential Inc.
Wednesday, September 13, 2023
Hello Ron,
We're here to help! To ensure your batteries last the expected 6 months, please follow this link for troubleshooting steps you can try: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
Thank you,
Kwikset
Jennifer Larsen 10
Friday, September 13, 2024
I just can't trust that I can actually use this lock as a smart lock. I'm constantly getting keypad issues and it just isn't reliable and it hasn't been for months I don't know what's going on but I'm close to just replacing the whole thing and would like my money back at this point 2024 update - feb 24th app update completely hosed the app and it has not opened for me for a few weeks. 9/2024- once again they've done an update and they're stupid system is not working won't sync with Bluetooth. Edited
ASSA ABLOY Americas Residential Inc.
Friday, September 13, 2024
Hello Jennifer,
After the app update, please resync your phone by removing and reinserting the batteries in the lock. Next, clear the phone's cache and data and repair via Bluetooth on the app while you are near the lock. Test the lock with the app. Should you need further support, please reach out to us at 1-800-327-5625.
Thank you,
Kwikset
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