Lucas Brackett 131
Tuesday, August 5, 2025
this app and bank always has issues. support chat magically gets disconnected when trying to get help. they are holding over $100 of mine hostage. they finalized part of the transaction but are still holding my overpayment amount in limbo. now they're saying I have to wait 5 days to get my money back from a transaction that's already been finalized. Edited
ONE Finance, Inc.
Monday, June 9, 2025
Hi Lucas! We're sorry to hear about the trouble you experienced while trying to reach out and with the login process. Our support email is
[email protected]. Our team has already contacted you at your registered email address, so please keep an eye out for our response.
Elizabeth N 629
Saturday, May 31, 2025
I had a weird app issue where it wouldn't let me login completely so I had to verify my number, enter a passcode, and then my pin. One reached out, gave me a $10 credit, and worked on fixing my issue. Not sure what the problem was and it took a while to fix, but the app finally let me back in. Thank you! Edited
ONE Finance, Inc.
Saturday, May 3, 2025
Sincerest apologies. Can you please reach out to us at
[email protected] and include the user name attached to your review? We'd like to look into this for you.
A Google user 172
Sunday, February 23, 2025
Too many notifications. My notifications are set to 1 per day and yet I get around two dozen. I don't need all of these ads. I only need to see when a transaction occurs. Edit: I guess that was my own fault for not exploring the settings within the app. Developers reached out to me and explained how to correct the issue. Thank you. Edited
ONE Finance, Inc.
Saturday, February 22, 2025
Sincerest apologies. Can you please reach out to us at
[email protected] and include the user name attached to your review? We'd like to look into this for you.
Randy Laughlin 180
Thursday, February 20, 2025
They had no issues taking the money from my account but when I went to put money back into that same account they needed to verify. I verified their trial deposit, but that wasn't good enough. The only verification option was to upload a statement showing a full account number. My bank does not show the full account number on my statements. Reach out to support if this happens to you as they can accept a voided check, but the site won't present that as an option unless you ask. Edited
ONE Finance, Inc.
Thursday, February 13, 2025
Sincerest apologies! We would love to take a look at the issue. Please reach out to us at
[email protected] and include the user name attached to your review so we can help. Thanks!
David Drake 752
Wednesday, October 23, 2024
I like the app, and how I can add all my cards and transfer money to other accounts. However, the ATM page said that there would be no fee at a specific ATM. I used that ATM 4 times, because I thought there was no fee. Turns out that it's only fee free if you have One Plus. That information was extremely hard to find and they knew damn well I didn't have One Plus. I could've gone across the street to Walmart and it wouldn't been free. They refuse to refund!
ONE Finance, Inc.
Wednesday, October 23, 2024
Sincerest apologies. Can you please reach out to us at
[email protected]? We'd like to look into this for you.
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