Rashad Ash 4
Thursday, July 17, 2025
At first I thought it was great because I was cheaper to get a 57 day hotel through this app than it was priceline. St, they declined my payments, the second time they took the money and the transaction says pending. And I still haven't been able to Check-in to the hotel cause they have no record of it and when I called. This app's customer service.They have no record of it.I've been waiting all day after traveling and sleep in in my car for 3 weeks desperate for a shower and a bed. Edited
OYO- Hotels & Vacation Homes | Bookings and Offers
Thursday, July 17, 2025
Hi Rashad, this certainly isn't the impression we intend to give. We make every effort to present accurate price to help users make an informed choice. We recognize that we fell short in your case. Please help us with your booking ID so that we can get back to you.~dc
Mila Iverson 72
Sunday, March 2, 2025
Horrible app. They trick you into paying for your hotel and then start that there may be a deposit at the location. Then you get to the location and they want an additional 50. They also say you get an extra discount if you pay before you arrive. Then say free cancelation before 9am the day after you booked your hotel. Then when asked for a refund they won't give it to you. Completely a scam and would never recommend.
PRISM: Hotels, Homes & Experiences in 35 Countries
Sunday, March 2, 2025
Hi Mila, we deeply apologize for the unpleasant experience you had with OYO. We always want to provide a comfortable and satisfactory experience for our guests, but seems we fell short in your case. Please give us an opportunity to mend things for you. Kindly share your stay details and we will get in touch with you. ~UC
Elisabeth Howell 29
Wednesday, May 14, 2025
This is a very buggy app that reliably requires multiple payments to actually pay for a reservation in advance. The advertised discounts are not honored. The "help" is not helpful. The hotel chain behind the app has questionable business practices, including unexpected cancellations when the price on a room or timeframe goes up (and you're thinking you got a good deal and happy that you prepaid). At least in the US, many of the OYO hotels are older and a bit rundown, not worth luxury prices.
PRISM: Hotels, Homes & Experiences in 35 Countries
Thursday, May 15, 2025
Hi Elisabeth, thank you for taking the time to share your experience. What you’ve described does not reflect the experience we aim to provide, and your feedback is extremely valuable in helping us identify areas that need urgent attention. Please share your booking details so we can investigate further and take appropriate corrective actions. ~DP
Vimal prakash 45
Tuesday, September 13, 2022
A complete fraud company. They show you option to pay early for bookings once i reached the hotel, i was checked out. Can not connect with tech support for 24*7 high 'call volume' they face. As if whole world is dying to talk with their agents. Chat option in the app is of no good with same repeating option leading to a phone number which never lets you talk with anyone. An absolute rubbish experience. And in my opinion they have their own employees giving then 5star ratings on Play Store! Edited
PRISM: Hotels, Homes & Experiences in 35 Countries
Tuesday, September 13, 2022
Hi there, we regret for the inconvenience you faced. OYO Hotels and Homes aim to provide the best hotel booking experience to all its guests. Kindly let us know your booking details to help us serve you better.~ AJ
Aswin Ambaady 1
Wednesday, July 16, 2025
payment made, booking failed. amount debited. customer care not helping, no refund yet, Sent emails and called multiple times. This is unacceptable
OYO- Hotels & Vacation Homes | Bookings and Offers
Wednesday, July 16, 2025
Hi Aswin, we're truly sorry to hear about your experience. We completely understand how frustrating it is when a payment goes through but the booking fails, and you don’t receive timely support. Please share your registered contact number or email ID so we can locate your transaction and resolve this on priority. ~RN
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