A Google user 214
Tuesday, June 11, 2019
Fraudulent Company. I booked a room 2 days ago and I was eligible for full refund till 10 PM before my trip begins. They started texting from 9 PM saying my hotel is being rellocated and I have to follow the link in the message. Then I opened the text at 9:06 PM and the link says it is expired! I called their customer care and they said my booking status is fine. The next day they rellocated my room to a place which is far away from the location and I had to pay an additional 2.5k! Worst service
PRISM: Hotels, Homes & Experiences in 35 Countries
Wednesday, June 12, 2019
We regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details to help us serve you better.
Abhishek Mishra 206
Wednesday, July 13, 2022
If I have any options for give ratings less then this, I will definitely do that, Oyo is not it's state of mind, it's only a app for finding a hotel near you nothing else, otherwise whenever you call them they will not pick up, after this you have to talk to direct hotel, oyo is showing any amount of a room whenever you go to the hotel, they said it's not right, we are not giving any room at this price you have to pay double otherwise we don't have any room, the charge extra for AC. Disgusting. Edited
A Google user
71
Saturday, July 13, 2019
If there is negative review then this app is eligible for -100 stars, it the worst app don't go for any positive review. I booked one hotel , and at night journey just 8 hrs before check in at 12am they called me and told that your booking was shifted to another hotel, that was very worst and not convinient for me. I called to customer care at 12am they told me to hold the call, but they put my call on waittinng for 15-20min twice, lastly i had to book another after reaching there.
ankit upadhyay 98
Monday, September 12, 2022
SAVE MONEY, SAVE TIME, DON'T USE OYO. Oyo become a FRAUD company. It's how's the wrong information to the customer misleading into a trap. I booked a room and paid online. After reaching hotel asked for 4 time amount more for check in. I called customer care and cancelled my booking. But after few days I got to know that no refund is processed. Now there is no way I contact there service team. They are just fooling service. Never book on this app.
Shashi Ranjan 63
Thursday, March 25, 2021
Really bad experience , The systems are not capable of reflecting payment at hotel end on time and I ended up paying to the hotel , when it didn't reflect after long time ,I tried cancelling cause I have paid the hotel in cash , and neither the cancellation happened from oyo end neither I receivwd any refund, and they putting in on policies , and that the hotel is denying. Truly the worst customer service and grievance resolution
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