Hillsboro West Self Storage 9
Saturday, June 7, 2025
Can't change temperature on the app, allows you to toggle up or down then just reverts to previous setting. Have to manually go to device and change the temperature to hotter or cooler. Also activity hasn't updated in over a month, tried unplugging from wall, reset wifi, unconnected device from app and reconnecting, clear app cache and still nothing. Functional but barely and wireless service worthless. Please fix this, send out updates or something. Bought this for the wireless features.
Resideo Technologies, Inc.
Saturday, June 7, 2025
Hi, thanks so much for your review! We truly appreciate your feedback and are always working to improve the experience for our users. If you need any further assistance, feel free to reach out to us at 1-800-633-399. We're here to help!
Maid Dog 12
Tuesday, May 27, 2025
Usability of the app is poor and some important functions don't work at all. I cannot set my away temp because it constantly changes back. App also forces chrome to be your default browser in order to function which is absurd. If I had known this beforehand I would not have purchased. Edit: it seems like the unable to set away temp is an app bug. The away cooling temp is linked to the home cooling temp so you cannot set different values. Edited
Resideo Technologies, Inc.
Tuesday, May 27, 2025
Hi, thanks so much for your review! We truly appreciate your feedback and are always working to improve the experience for our users. If you need any further assistance, feel free to reach out to us at 1-800-633-3991 or connect with us on our Facebook page Honeywell Home. We're here to help!
B R 9
Sunday, February 2, 2025
Not Good. Installed the app but login was horrible. Could not login until I reset and changed my p/w. Trying to register (on 3 different sites is ridiculous). Finally got rth9585 registered but still not showing on the app. Controlling from mytotalconnectcomfort, so i don't understand the purpose of the app. My device is not even available on the app. It's just all weird. Can't even describe the frustration between navigating (signing in) different websites and the app. Same on previous 10yr old Edited
Resideo Technologies, Inc.
Monday, February 3, 2025
Hi B, thank you for bringing this to our attention and for your feedback. We are still working on improving all our products and the customer experience. If you require assistance, please contact us at 800.323.9005.
A Google user 6
Tuesday, December 24, 2024
Updated review: added one star since I finally got it working after a day of fighting with it. I had trouble: activating my account, activating the sensors, pairing with wifi (no other devices have trouble), getting the sensors to show up in the app, diagnosing problems, and in general understanding if it was working. For me it was a terrible and incredibly frustrating user experience. Edited
Resideo Technologies, Inc.
Tuesday, December 24, 2024
Hi, thank you for reaching out and bringing this to our attention. We appreciate your feedback and will utilize the information that you have provided.
Melvin Hamilton 3
Tuesday, May 13, 2025
downloaded the app. tried the setup of the system. it showed on my thermostat that it's configuring, I waited almost 30 minutes and it still shows that it still configuring. tried to go ahead and finish the setup and it says thermostat not registered.uninstalled and reinstalled the about 10 or 15 times and still no luck
Resideo Technologies, Inc.
Tuesday, May 13, 2025
Hi Melvin, we apologize for the inconvenience, this isn’t the experience you should expect. If the issue persists, please contact us at 800-633-3991 or reach out via Twitter or Facebook at Honeywell Home. We’re here to help.
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