Corina Ciancus-Petre 3
Tuesday, March 19, 2024
App works only as a trial without being logged in. But to trial, you need to have credit. Once you log in, the app does not work anymore. I tried contacting customer service, and instead of them trying to help me solve the problem, i received an offer for a baby monitor.... I ended the subscription, and I do not trust them anymore, I suspect a scam.
Master App Solutions
Tuesday, April 2, 2024
Hi Corina,
We appreciate your feedback. Our app isn't intended to mislead; it may just require troubleshooting. We're here to help resolve any issues. Please reach out through our in-app contact form so we can investigate further. Thank you for bringing this to our attention. Thank you! Buddy Dog Monitor team
Heather 0
Tuesday, May 14, 2024
Looked like it would be great but as soon as I used my phone the connection dropped and I was unable to reconnect without touching the tablet. What's the point of an app if you need it open 24/7 to work properly...?
Master App Solutions
Monday, May 20, 2024
Hello! Thank you for your feedback. Unfortunately, we did not register a similar problem with other users - the application is able to work both in the background and when the display is turned off. If the problem persists, stop monitoring and go to "Settings > Feedback", describe the problem and send a message - we will be happy to check it.
Lauren Gamble 1
Monday, April 1, 2024
At first it works but it disconnects easily and now I can't get it to reconnect despite being in the same room as the other device.
Master App Solutions
Tuesday, April 2, 2024
Hi Lauren, Thank you for reaching out. We appreciate your feedback. We're sorry to hear about the connectivity issues you're experiencing. Please provide more details via our in-app contact form so we can investigate further. We're here to help! Buddy Dog Monitor team
tyler cook 0
Thursday, August 10, 2023
App sucks cuts out after a hour of it being on
Master App Solutions
Tuesday, October 17, 2023
Hello, Tyler! Thank you for your feedback. We would be happy to investigate this issue if you provide us with more information. Has the monitoring stopped? Or did the app itself shut down? Any details would be greatly appreciated. Thank you! Buddy Dog Monitor Team
Dan Nelder 1
Wednesday, March 20, 2024
Can't share my video with my dog. Edited
Master App Solutions
Tuesday, April 2, 2024
Hi Dan! Thank you for reaching out! Sharing video with your dog should indeed be possible within our app. If you're experiencing any issues, could you please provide us with more details so we can assist you further? Thank you! Buddy Dog Monitor team
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