Neil Gupta 98
Friday, June 19, 2020
Used a few similar applications, this one by far is the easiest to use. Quick to connect with very low downtime. I have a support team of about 15 people, each with over a dozen clients. We need to have a fast operation and with very little room for errors. we are growing fast, and we need something that can scale with us. Pros: Disconnection is low Pricing is very competitive After-sales support is reliable Cons: Sometimes hard for non-tech customers to install, maybe a web version if possible.
SAND STUDIO
Monday, June 22, 2020
Hi Neil, thank you for your support!
We will record and submit your advice to our developers.
Feel free to let us know via
[email protected] if you have any other advice or questions.
Alexander Turro 39
Wednesday, July 6, 2022
10 minutes of screenshare without any remote control is just as painful as trying to tell them how to do it over the phone. Trial is useless. If i could see how well it works i would buy it (assuming it works) because there are problems that take more than 10 minutes to fix. But im not going to throw money at something without any proof that its functional. Waste of time EDIT: quality software and services ARE worth paying for. Without even a 1time remote access trial, no proof of quality, tho. Edited
SAND STUDIO
Thursday, July 7, 2022
Hi Alexander. If you don't want to purchase a Remote Support premium you can use AirDroid Points to redeem the Remote Support premium for free.
https://bit.ly/2YShQ04
A Google user 38
Saturday, August 24, 2019
When its installed the person has to click on many notifications on the phone in order for it to be remote controlled by other person. Whats the point of it? If the person who needs help knows how to click on notifications and other options then why does he need support. I still prefer teamviewer as it do not show any notification. Install and give the onscreen number to the other person and thats it. Hope you understand the meaning of remote support.
Marvin Rivers 33
Friday, June 19, 2020
I was using this app for my family and staffs. They kinda stupid sometimes so the good thing is to use 9-digit code to provide tech support from my laptop. Now, they don't need to guess which button to press on. With the AR feature, I think it can be used beyond the device itself. It may have issues sometimes but cs team took good care of my inquiries so I think that is service what I need. Edited
Kaj Björk 19
Friday, June 19, 2020
The AR and screen sharing are really helpful for helping my clients and boss with technical difficulties. As a technician, you can ask them to pause the screen to avoid exposing sensitive information. I would recommend for people that provide technical service. Underbar!
SAND STUDIO
Monday, June 22, 2020
Thanks a lot! If you'd like to suggest a feature or an improvement to the app, please write into us at http://bit.ly/2TUQGO6. We'll do our best to incorporate the same and earn a five-star rating from you.
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