M. O'Brien 320
Thursday, July 3, 2025
Worked great for the first year, but some time over the last few months it stopped sleep tracking entirely. I have to manually log the hours I was asleep (it even gives me the exact times! so it knows but refuses to log it?) and hasn't shown sleep stages for ages. I have done a restart, checked all permissions, everything suggested online, and it's still useless. Would have been nice to know before I blew so much money on an overpriced watch.
Samsung Electronics Co., Ltd.
Thursday, July 3, 2025
Hi, mary o.! We are sorry to hear about your experience with Samsung Health. Please contact us at 1-855-795-0509 for the help regarding your issue with the Samsung Health app.
Rudy Trevino 302
Wednesday, June 11, 2025
Update has made the app very slow and hard to do stuff. The food search takes multiple times to push until it finally gives you the option to search. Very frustrating. It was a lot smoother before the update. I use it daily to track my meals but if it continues acting the way it does, I'm going to look for another app and uninstall this one. Don't add more bells and whistles to something that's working fine. You only make it slower and less manageable.
Samsung Electronics Co., Ltd.
Thursday, June 12, 2025
Hi, Rudy Trevino! We apologize for any inconvenience caused. The issue of the 'Food search' has been confirmed by the department in charge and will be fixed through a future update to the Samsung Health app. Thank you!
Luis Teissonniere 305
Monday, June 2, 2025
I dont know what they were thinking with this last update. The app is very slow and clunky now. when I search for meals, it will just show me the list of ingredients, not the actual name. Everything was divided up into multiple menus for no reason. If I want to update a meal or check what's in it, it takes me to the name change section, so I end up typing instead of scrolling. The app takes about 5 full seconds to open the search bar after I tap it as opposed to being instant like before.
Samsung Electronics Co., Ltd.
Tuesday, June 3, 2025
Hi, Luis Teissonniere! We're truly sorry to know that you have been experiencing some issues with the Samsung Health app. Please follow the steps Settings-Applications-Samsung Health app-Storage-Clear cache. If you still have any issues, please contact us at 1-855-795-0509. Thank you.
Araya Heaven 736
Tuesday, June 3, 2025
I don't like the changes made to the sleep score. I wish I could delete the upgrade and go back. I like seeing how many sleep cycles I went through, restfulness, mental recovery, etc. And I PREFER seeing actual numbers. The new metrics just make it much harder to understand the readings. I don't even want to use it anymore. Which is a bummer because I used it every day. Users should be given a choice for how they want their score calculated/displayed. Edited
Samsung Electronics Co., Ltd.
Tuesday, June 3, 2025
Hi, Araya Heaven! Thank you for the feedback! We attempt to make all of our apps as feature-rich as possible, and we are always looking for new ideas to enhance our user’s overall experience. We are going to forward your suggestion to our development team for consideration.
william yanosh 205
Wednesday, June 25, 2025
ever since latest update sleep tracking has been useless. all of a sudden all stages are inaccurate or missing data. I did not say anything about deleting data. I am saying all the data seems inaccurate compared to.previous data. and i see others with the same issue. so i am not sure how if I call as others have also been told that anything will get fixed for me when everyone has an issue since last update to sleep tracking. Again, my issue has nothing g to do with deleting past data. Edited
Samsung Electronics Co., Ltd.
Wednesday, June 25, 2025
Hi, william yanosh! We sincerely apologize for the inconvenience caused. Regarding your issue, we would require few more details, for that please contact us at 1-855-795-0509. Thank you.
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