Miranda Maul 222
Tuesday, November 5, 2024
Not sure if someone new took over control of app development, but it's gotten SO much better in the past year. I especially love that we can transfer custom amounts of money into our wallet instead of the $10 increments. My only issue is that for a while now, the only "free items" with deliveries over $10 are slurpees, whereas there used to be a good variety of snacks and drinks offered.
7-Eleven, Inc.
Tuesday, November 5, 2024
Hello Miranda! We appreciate you taking the time to share your experience. I will share your feedback with our Product & Marketing teams. Thank you for being a valued 7-Eleven customer! 855-711-7669
Drew Lash 47
Saturday, June 28, 2025
IF I COULD GIVE NEGATIVE STARS, I WOULD! THIS APP IS NOTHING MORE THAN A SCAM! Tried to use the intro offer that advertised $10 off your first order. And when I paid successfully at that, they then turn around and say when I get to the store, the item I ordered was out of stock conveniently. But yet, they let me order it just fine. And uh, they refused to give me a refund for the money. I spent. They again did the same exact thing a day later, and now they have taken more than twenty dollars
7-Eleven, Inc.
Monday, June 30, 2025
Hi Drew, thank you for contacting us about your order. I assure you that customer satisfaction is always our top priority and we want our service to reflect that. We sincerely apologize for any inconvenience caused. I promise we want our promotions to work for everyone. Please call our analyst team at 855.711.7669 for assistance.
Zero 71
Friday, July 4, 2025
I placed an order and I paid for it. I receive a text stating there was a problem with the order and they had to cancel it, and would be credited back in a week. Nice, hold my money. Today I get an email that stated that they care about their customers and if I want a refund to go to help in the app, and individual businesses can do whatever they want. Give me money back you horrible people. Also, your app is awful. If you were unable to fulfill a simple order there is no excuse to take it. Edited
7-Eleven, Inc.
Thursday, June 19, 2025
Thank you for bringing the issue to our attention. Normally, a cancellation initiated by us will either be reversed or dropped within 2-5 business days. The processing time is based on your Financial institution. I apologize for your disappointment. Please call us at 855-711-7669. We would be happy to check the status of your refund request.
Sunnafa Beech (Beezie) 15
Saturday, May 24, 2025
This app is easy to use and works pretty well. However, I have only been able to use the app once since I installed it. I signed up for the gold pass and had a delivery made. Everything went well. I then have tried to make more orders, however now I can't get delivery to my house. It always only shows pick up. I am not sure why? I am a good customer and always tip, so I'm pretty sure I am not shadow banned. I just hope I am able to use the actual app again and not have to go thru other apps.
7-Eleven, Inc.
Monday, May 26, 2025
Thank you for providing feedback about your experience with 7NOW. We are committed to improving our service, and your input is invaluable to this process. Please contact our analyst team at 855.711.7669 for assistance. We will investigate why your assigned store is no longer available.
Erik Diamond 43
Tuesday, May 27, 2025
I've been using the 7 Eleven app since before the app split between having a delivery app (this one) and their Rewards app. I noticed that suddenly, nutritional information has been deliberately left off in this app on specific food items, such as items high in sugar and fat. The only information shown is calories, saturated fat, sodium, and anything that comes up with a 0 amount. The deliberate nature of the removal of this information is frustrating and concerning. 7 Eleven should do better.
7-Eleven, Inc.
Tuesday, May 27, 2025
We sincerely apologize for any disappointment we may have caused you. We will forward your comments to our Product team for their review and consideration. Thank you for your feedback; it helps us enhance our service for all customers.
more reviews