Jennifer Jenkins 20
Monday, January 20, 2025
I can only see half my therapist's face. I thought there was an issue with the app with my current phone, but since I got a new phone it hasn't changed. I brought it up and her camera is perfectly centered. It's been 3 months since I started using this app weekly. Seeing my therapist's facial expressions is important for connection. My app is up-to-date. Otherwise functionality seems fine. Video quality is great. Edited
Stephanie Gonzalez 25
Wednesday, May 21, 2025
The app will not let me log in. I set it to allow me to log in with biometrics and it won't save. It keeps wanting to send a link to my email but then the link won't work. I haven't been able to log in for weeks now. I've cleared the cache, I've Uninstalled and then reinstalled, I followed the trouble shooting. Nothing works! Fix it!
SimplePractice
Wednesday, May 21, 2025
We apologize for the inconvenience. Our recommendation will be to reach out to your clinician for help. They can reach out to our customer support team for personalized assistance in resolving this login issue.
C McConnell 52
Sunday, February 9, 2025
Started using the app in September and it was working very well for me--completed paperwork in the app, paid invoices in the app, could see availability to schedule appointments without calling the office, could message the therapists in the app. The first week of December, my phone updated to Android 15. Now messaging is nigh impossible! Edit: Recent update fixed the messaging problem. Edited
Katheryn Zimmerman 62
Wednesday, January 22, 2025
I've had nothing but trouble with this app. Anytime I sign in to make an appointment there is no appointment tab. When I go to the help center it it show an app that has tabs I have no access to! Not only that but It fails to send in completed documents to my provider. Unbelievably frustrating, and just creates more work. Please fix the bugs.
Erik Yates 14
Tuesday, December 10, 2024
This used to be a 5-star app. The latest update has caused a few problems: 1. Content loads significantly slower now. So much that I often think the app is hanging and being unresponsive. 2. The back arrow in the upper-left corner does not work. It is nestled within the time display of my phone screen. 3. The messaging section of the app was great, but now it is terrible because the typing field is hidden by the keyboard so I can't see what I am typing to the practitioner.
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