Claire Boger 15
Wednesday, May 14, 2025
beware. I had a great experience but things seem to be changing. I booked a spot in Manhattan. I arrived and the garage was full and would not honor the reservation. I was told to contact the app. I made a second reservation but directions took me to the first one and wasted time. I had to get to my appointment so found a garage. all total for 2 hours of parking cost $135 dollars!! I tried contacting spot hero - no response. so basically there's no guarantee that you get a parking spot.
SpotHero
Friday, May 16, 2025
We're so sorry to hear about this! You should not be turned away with a valid SpotHero reservation. If you still need assistance with this matter, don't hesitate to reach back out to us directly at (844)868-0156 or
[email protected], our Customer Heroes can help resolve this!
Laura Ashley 24
Monday, March 31, 2025
I do a lot of conventions and live entertainment, and some cities are a nightmare to drive and park in. This app saved me so much headache in trying to find parking, and it saved me money because I only had to pay $83 for a weekend in a garage instead of $50 a night for hotel parking. Definitely keeping this one.
SpotHero
Wednesday, April 2, 2025
Thank you for taking the time to share this, we're very happy SpotHero could help you save! Peace, love, and parking!
X. Gary Xue 60
Wednesday, December 11, 2024
I used this app on quite a few times and always found great deals that are much cheaper than the regular parking rates. Never had a problem using the parking pass at the garages. On a recent occasion I had a problem with the parking lot being closed on arrival. SpotHero support was very helpful. They refunded my purchase and credited me the difference for the higher rate that I paid at the airport.
SpotHero
Thursday, December 12, 2024
Thanks so much for sharing this! We're very happy you like using SpotHero, and that our Customer Heroes could assist you when you needed it!
Ward Furman 67
Monday, November 25, 2024
Total rip off does not work. I paid in advance for parking in Boston common. When attempting to enter the garage, the system would not accept the scan saying that I was not registered. I attempted several times to rescan, hit the call button and got no response, and with a line of cars behind me had to pay with a regular ticket. Contacted their customer support, and received nothing but questions about whether I did it right. One would think they would know it was never used and refund the money
SpotHero
Wednesday, November 27, 2024
We appreciate your feedback and are very sorry for the trouble you experienced! If you have any additional comments or need any further assistance, feel free to reach back out to our Customer Hero team at (844)868-0156 or
[email protected].
Sara Campbell 4
Tuesday, July 8, 2025
Convenient BUT... Double-check the area you're traveling to before you book. I ended up with parking on a closed road because the app doesn't know about road closures. Customer service was helpful, but the experience was still pretty stressful. Some spots are also very difficult to navigate to. Check your directions to make sure the lot is open and easy to find. Edited
SpotHero
Friday, July 11, 2025
Thank you for sharing this! We're so sorry you weren't able to access your spot, but are glad to hear our Customer Heroes could assist you! If you have any additional feedback, feel free to reach out to
[email protected].
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