Bit Coin 3
Monday, February 3, 2025
Just opened a new account and used it once took a payment, processed went thru the customers bank also. And 2 days later I received and email saying that my account is de activated. Contacted online support with chat and person with an 8 year old's capacity could not understand what I am asking about the siuation...horrible experience for a billion dollar company app. Here in the reviews I see bunch of negative ones that say the same thing, account closure without any given specific reason . Edited
Block, Inc.
Wednesday, February 12, 2025
Thanks for letting us know that you’ve not received the support you needed, when you got in touch.
The experience you’ve described with our team is not what we expect for our Sellers, so we would encourage you to reach out again if you require any further clarity around the status of your account.
Customer Success: https://squ.re/437t9OV
Michael Hebner 78
Tuesday, September 26, 2023
Great app & service features. Variable calculations (quantity, weight, time, etc), recurring payments/subscriptions, POS, easy website integration & more. My only complaints are its hard to reach anyone in customer service if there's any issue and the fees are a little high for larger transactions. But it seems thats most providers in general. Other than that it's the best service I've tried and I think I've tried most of them. I've been a customer for over 5 yrs now and have no plans to change.
Block, Inc.
Tuesday, September 26, 2023
Thank you for your review! We're glad to hear that you're enjoying the app and its features. We apologize for any difficulties you've had reaching our customer service team, but we're constantly working to improve our support channels. Regarding transaction fees, we understand your concerns and appreciate your feedback.
Emerald Kroeker 105
Saturday, July 23, 2022
I love square, so rating a three is a little sad for me, but I noticed a pretty big glitch today. If you are using the split balance feature to collect a deposit, it removes the ability for customers to leave a tip regardless of the "request a tip" box being checked. I do a lot of catering and leave gratuity to customers discretion so extremely disappointed to learn that this is how it works. There are a few other things that make it feel a little clunky but nothing so bothersome as this.
Andrea Minert 71
Tuesday, July 20, 2021
Easy and very basic, which is exactly what I need. Only 3 stars, however, because there is no way to charge the customer for the transaction fee, which is completely inexcusable, in my opinion. For 2 transactions totaling $1599, I was charged just a little under $48 in fees. It is standard practice to pass at least some of those charges on to the customer, but no option here. I am looking for another platform to use, which won't cost me 100's of unnecessary $'s per month Edited
John Ramirez 5
Thursday, March 30, 2023
Very Very Very slow to load dashboard. Minutes, sometimes double digit minutes to load my invoice dashboard. Really unexplainable to me. It's not like we are downloading a video game. Should instantly appear. Gonna be forced to make the switch, probably as I am writing this. Stuck loading for over 5 minutes now. Simply don't have time to do this everyday
Block, Inc.
Wednesday, April 5, 2023
That sounds frustrating. Sorry to hear about the bad experience, and if you still need help you can give us a call: squ.re/contact
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