Terri James 26
Sunday, February 9, 2025
I like I am able to go back and see what I ordered and how to style the items. It is only getting a two star until they fix the fact that the app will not open from an email they send any more. You click on the email they send and it opens to the main screen and just stays there. Update: The app is now working correctly. But it would be nice if they added filters to the app allowing people to sort through all of the options for purchasing. Edited
Stitch Fix, Inc
Monday, February 10, 2025
Thanks for reaching out with this update! We're glad to hear that the app and emails are now working as intended. We also appreciate your suggestion. We offer search options when shopping on the Stitch Fix Freestyle™ Shop. You can touch the magnifying glass at the top left corner of the app and add some search words.
Emily “Emma” Thomas 66
Wednesday, May 14, 2025
I cannot understate just how much Stitchfix has missed the mark, every single time. I would never recommend this site to anyone, there are much better services elsewhere. The algorithm sucks and it's almost offensive how stuck-in-a-box you are once you're locked in to what the formula thinks you want. You can like and dislike whatever you want, you'll still be stuck receiving boring, frumpy, out-of-season clothes.
Stitch Fix, Inc
Wednesday, May 14, 2025
We're sorry to hear that your Fixes haven't matched what you're looking for! We want you to enjoy the service, and we'd love to work with you to improve the service. Please shoot us an email at
[email protected] and we'd be happy look over your style profile together with a fresh perspective. We look forward to hearing from you!
Elisa C 31
Wednesday, March 5, 2025
App seems completely broken. Wouldn't let me sign in, just looped me to a page that said "Welcome back!" over and over. Uninstalled and reinstalled. Finally got the login screen. Can't log in. Try to reset password. Click the link in the email. Won't accept new password because I need to access the page via the link in my email (how else would I get to the page...?) I've given up. I can't say I would trust an app this buggy with any kind of commerce.
Stitch Fix, Inc
Thursday, March 6, 2025
We're so sorry to hear about this experience with our app, and we'd love to help troubleshoot. Please reach out to us at
[email protected] with the subject line "App Seems Broken" so our team knows to keep an eye out for it, so we can get this resolved for you!
Bryan Bentley 8
Thursday, February 27, 2025
I love this app so far, only got one stitch and loved a few of the items. Sent back the rest and paid for what I liked. Very gracious timing and payment arrangements too if you wanna go that road. The only reason this isn't at 5 stars is the app. It's buggy at times and it'll stay on a loading screen sometimes. Inconvenient at best and frustrating at worst, especially when you're trying to make payments. Either way, it's a small thing that can be ironed out in time. Overall a great business!!! Edited
Stitch Fix, Inc
Friday, February 28, 2025
That's so great to hear!✨ We're thrilled to hear that you've loved your first Fix. We appreciate your feedback regarding our app, and we'll be sure to pass this along to our team. We're always happy to help with any issues you encounter, and if you could reach out to us at
[email protected], we can move forward from there.
A Google user 71
Wednesday, November 20, 2019
The app is fine. However, I was very specific with my budget and received clothing that was way beyond what I specified. I have no doubt this is intentional, and common. Of course you can return it all but you lose the $20 "stylist fee". Hint: there are no stylists, it's a computer :) App was fine, this service is somewhat of a rip-off if you're in the lower budget tiers - the products are generic brand quality at banana republic prices.
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