Yvonne Morrissey 50
Monday, June 23, 2025
the app is easy to navigate when it works. I have attempted to sign in and the app says that it isn't working at this time. then when you set up a payment arrange for the money to be taken out on a certain day they still charge you interest fees and make you pay two payments and won't refund you the payment amount because of some reason. I'm gonna do whatever I can to get rid of this credit card because I'm tired of the high interest rates and sending conflicting emails.
Brandy Wharton 27
Tuesday, November 5, 2024
I have been using this for a few years now and I was sure I needed an update because features have flat out stopped working. For 2 months now it will not update my credit score. I will get emails letting me know my score has changed, but when I open my app it gives me no info. Keeps telling me there is an error. Hmm, just more useless technology... Can't help with my credit if it can't even give me an accurate depiction of it.
Ashley 35
Monday, February 24, 2025
Very little communication from them. They do not accept chime card as payment. It said thank you for your payment then I go back a couple weeks later to see it failed and they added a charge. I tried it again.... it said successful payment again but I checked 3 days later and it failed again. Paid with bank card it worked and stayed paid but They closed my account no way to get it back. Sad I really wanted this card. It's not my fault their app decided to reject payment. And zero warning.
Nick Fraise 55
Thursday, February 27, 2025
App is ok. Company is shady. Have had a carecredit account for 2 years. Took the cat the vet and my account was closed without any notification other than an account service issue notification in the app. The live chat rep tells me that my account was closed because of my credit. Credit score hasn't changed since December. Asked what the minimum requirement to have an open account. Was told to contact the credit bureau. You are better off with just a credit card with a much lower interst rate
Jason Hall 1
Saturday, July 19, 2025
Have many accounts through synchrony bank, but this one was the worst. had difficulty processing payments both times online and finally had to call them in both times. then got a letter canceling the card due to missed payments. finally just sent a check to clear the account and hope to never see them again. for the record, the app worked well 90% of the time and the customer service people were great every time I had to call in. there is something seriously wrong with this account though.
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