John Seiler
143
Thursday, February 27, 2025
This used to be a good app. I am a premium member, and I can not log in anymore. I have contacted support. They are asking for a screenshot shot of my account. Every time I send it in, they block the image and tell me the email was empty. They just keep sending me the same email asking for a screenshot of my account. Broken record. Support tells me my account does not exist, but if I try to recreate the account the app says my account exists. Such a shame.
Outside, Inc.
Friday, February 28, 2025
We apologize for any inconvenience. We’ve already responded to your inquiry. Please reply to the ticket for us to further assist you. Thank you for your patience and understanding.
Derek Fias
55
Saturday, July 5, 2025
This used to be my favorite, most trusted app. There are so many glitches now that it's hard to trust it to navigate in the backcountry. I hate to make the switch while having all my saved tracks on the map, but safety is much more important. Im not sure why they are trying to make it a social app (probably trying to justify another price increase), but they have ruined it for me.
Outside, Inc.
Monday, July 7, 2025
Sorry for the trouble, and we appreciate your feedback. Please contact Support so we can help: https://help.gaiagps.com/hc/en-us/requests/new
Max Molello
198
Tuesday, January 21, 2025
Welp, see ya later. Sad to see it go from 5 stars to 1. This used to be my favorite apps and one of the most valuable. Now I can't even trust it to work online, let alone offline where I truly depend on it in the backcountry. Random sign outs, login prompts, maps won't load, more and more behind pay walls. I feel bad for recommending it to so many people in the past. Way to ruin the best phone maps ever.
Outside, Inc.
Wednesday, January 22, 2025
Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to https://help.gaiagps.com/hc/en-us/requests/new. We'll pass it along to our development team and see if there is any way we can improve it.
Leaning Towards (gz)
157
Saturday, August 31, 2024
The new login is useless. Who/what is Outside? I've never heard of them, have no need for them, and I thought the app had been hacked. What's wrong with logging into the app itself? Just creating needless problems and confusion. I can't find a function on the map to center where I am now. Every other map-based app does, why not this one? I won't be renewing my subscription when it comes up next week. Edited
Outside, Inc.
Monday, September 2, 2024
This doesn't seem right. We want to take a closer look at this for you. Please send a note to https://help.gaiagps.com/hc/en-us/requests/new so we can connect.
Jason Lanz
10
Thursday, July 17, 2025
The offline maps are impossibly slow to download (~100Mbps internet). I have a dedicated Android tablet for maps and navigation stuff, and have no such issues with Garmin, OnX, etc. 4 days after reaching out to Gaia support, I have heard nothing back from them. I like the map layouts, prefer the map layouts to most other apps, but you only have that detail if you have an internet connection available. I was going to give this app 2 stars, but then I remembered that I paid $65 for it.
Outside, Inc.
Friday, July 18, 2025
Sorry for the trouble, and we appreciate your feedback. Please contact Support so we can help with any issues you may be experiencing: https://help.gaiagps.com/hc/en-us/requests/new
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