Jess Knapp 60
Tuesday, February 28, 2023
The app itself has been amazing. I use it regularly at work and have been renewing my subscription annually in order to have all the latest info without having to purchase the book. I have bought a new phone however, and now it will not restore my purchase or allow me to sign in. I am seeing that many people have had this same problem. I also wish I had known that you can get the app at a discounted rate when you have purchased a hard copy of the book, I own two of them and would have used that Edited
Unbound Medicine, Inc
Wednesday, March 22, 2023
Thank you for bringing this issue to our attention. We apologize for any inconvenience you may have experienced while using our app. Our team has followed up with you via email, and we would be happy to help resolve the issue as soon as possible. Please contact our support team at your earliest convenience, so we can assist you further.
A Google user 115
Thursday, October 24, 2019
I have to uninstall the app and reinstall the app to be able to use it everytime. Additionally, i attempted to contact customer support. I sent an email on October 9th and never did get a message or call back. So I have decidied to get rid of this app. This is a real inconvenience and I will not be recommending this app. Quite unfortunated as I was looking forward to having this at my fingertips for work. Edited
Unbound Medicine, Inc
Thursday, October 24, 2019
Hi Ms. McKenzie, Please send us any error messages, or a screenshot of your app when it stops working. We checked our support logs but didn't find your original email. Our goal is to respond to every email request within 1 business day. We also have chat or can be reached by phone at 610.627.9090 ext 1. M-F, 9am-5pm. Thanks!
James Emerson 105
Friday, April 30, 2021
I forgot to turn the auto-renewal of their subscription off, since things have been so busy at the hospital. I attempted to cancel and get a refund the day of renewal (today), and their subscription goes against the Google store's refund policy. Reached out to them, and they send you back to Google. This is very scummy and terrible customer service. I want this canceled and refunded. There should also be a remindee email, so this does not happen.
Unbound Medicine, Inc
Monday, May 3, 2021
Hi Mr. Emerson, As discussed with our Tech Support team, once the 30-day free trial has expired, all sales are final. Users have 30 days to turn off auto-renewal and/or cancel their subscription before renewal. We inform users of our policy within the Google Play Store so that they are aware before purchasing. We do apologize for any inconvenience.
A Google user
55
Tuesday, April 14, 2020
Purchased app but ultimately stops functioning, as per tech supprt, del & reload app, w/ same malfunctioning. worked great for nearly a year but i think it forces you to buy again. this is at least the 3rd or possibly 4th time this has happened. too much trouble to troubleshoot, but this time, im not going to purchase again. after paying close to $200 for multi accnts to keep it working, ive had it.... Good riddance Davis app, vry dissoipnted w this app. tech sppt bad, easier to buy again. nope! Edited
Unbound Medicine, Inc
Tuesday, April 14, 2020
We're sorry we were unable to connect you with your purchase. The issue you're having is related to having multiple Play Store accounts. To access any purchase made through the Play Store, you must be logged in to the Play Store account that was in use at the time of your purchase. Please reach out to our Support team to continue the conversation.
Sovereign9899 2
Sunday, June 29, 2025
Everyone in my nursing class uses this because it's the best we've found, at least as a reference guide for student nurses to learn medications. Your mileage may vary, but I personally haven't found another as functional as this one.
Unbound Medicine, Inc
Monday, June 30, 2025
Hello and thank you for sharing your thoughts about our Davis's Drug Guide app. We love nothing more than hearing that you rely on our app for trusted information, especially regarding medications. Thank you so much for taking the time to leave a review and for your kind words, we are very happy to be a part of your nursing career. Thanks again.
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