K. Yoder 31
Thursday, May 15, 2025
Whatever they did to this app, it is no longer functional. I open it and it struggles and constantly fails to open any of the tabs/pages so I have to continue to constantly reload the pages to see appts, records, test results, etc only to get error messages. Pls fix, many disabled folks rely on this app. It not internet connection, it's doing this on wifi and data. Edited
UPMC
Thursday, May 15, 2025
Hello, we apologize for the inconvenience. We have passed this feedback on to our technical teams for further review. Please try uninstalling the app and then reinstalling. In the meantime, please know that your health information is also accessible via MyUPMC.com. For additional help, please contact 1-866-884-8579 and they'll be happy to assist.
Valeria Tupac 21
Monday, July 14, 2025
I've been using this app for years, and I've never encountered so many issues/bugs before. It's outrageous the number of times I can't open notifications or see appointment details because there was an error. Sometimes, the pages don't load and stay blank. It's really frustrating, and I end up spending more time reloading, closing, and opening the app than actually using it.
UPMC
Monday, July 14, 2025
Hi Valeria, we apologize for the inconvenience and have passed this feedback on to our technical and product teams. Try uninstalling and reinstalling the app to resolve the errors. In the meantime, please know your health information is also accessible via MyUPMC.com. For additional help, contact the MyUPMC Support Line at 1-866-884-8579.
Marj Monhollen 25
Thursday, May 22, 2025
Love this app, except. lately, I keep getting error messages saying it won't connect with the server regardless of what action I select. This has been going on for several weeks now. I prefer making my appointments through the app, when I can, but this issue is preventing me from doing that, as well as looking up test results and messaging my care team. Very frustrating
UPMC
Thursday, May 22, 2025
Hi Marj, we apologize for the negative experience. To help resolve the system error, please try uninstalling and reinstalling the app. We have also passed this feedback on to our technical teams for further review. For additional help, please contact the MyUPMC Support Line at 1-866-884-8579 and they'll be happy to assist further.
Cheryl 22
Tuesday, May 27, 2025
I was very happy using this app for several years. I depend on this app for my family and myself. I don't know what changed but it isn't working anymore. 'System error' and 'Connectivity problem ' messages aren't helpful! I can't read my after visit notes or access messages. I tried all the fixes I could from my end with no improvement. Don't apologize, just FIX IT!
UPMC
Tuesday, May 27, 2025
Hi Cheryl, we have passed this feedback on to our technical teams. In the meantime, please try uninstalling and reinstalling the app. We apologize for the inconvenience. For additional help, please contact the MyUPMC Support Line at 1-866-884-8579.
Kaitlyn 7
Monday, July 28, 2025
This app has become completely non-functional. The appointments and scheduling never load and constantly give errors that I either cannot view them or that it can't load. It has never functioned well, but now it's completely unusable. Edit: It's incredible that the app is regularly updated and only seems to make it worse. Constantly unable to connect to a server, and After Visit Summaries and documents are completely unviewable. It should be illegal for a medical app to be so broken. Edited
UPMC
Tuesday, May 27, 2025
Hi Kaitlyn, we apologize for the inconvenience and have passed this feedback on to our technical teams. Please try uninstalling and reinstalling the app to help resolve the errors. In the meantime, please know your health info is also accessible via the web at MyUPMC.com. For more help, please contact the MyUPMC Support Line at 1-866-884-8579.
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