B G 54
Thursday, August 21, 2025
It's impossible to opt out of automatic payments on this appt. It saves your bank card information to keep charging you even after you try canceling, and the canceling never starts. Only auto payments continue. It used to be simpler, but the app changed now. It's impossible. I would never invest in these cameras again! Communication sucks. IMPOSSIBLE TO TALK TO A LIFE PERSON! CANCELING SUBSCRIPTION IS IMPOSSIBLE! HELLO! Edited
Kami HK
Tuesday, July 22, 2025
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team by creating a ticket in the app. We're happy to help!
Chuck Poole 7
Thursday, July 17, 2025
It's okay. You get what you pay for. I've had more than what I would consider a usual amount of false alarms. The smoke detectors have the biggest offender. If the system crashes, which it has, it's a very lengthy process to restore it even with the help of technical support. I found the battery operated security cameras to be somewhat clumsy to use with their software. Also, having to recharge them every 3 weeks can be annoying. Also the pop-up ads every time I view a camera are ridiculous. Edited
Kami HK
Monday, March 6, 2023
This doesn't seem right. We want to take a closer look at this for you. Please send a note to https://www.kamihome.com/contact so we can connect.
Kimioshi Ivey-Vallejos/g 32
Wednesday, July 2, 2025
I press a time and try to watch the full video and it goes back to a previous time stamp and shows me that instead. It will go back 20 mins or more and I'll have to sit there and wait to see the video I want to view. If I do jump ahead it repeatedly shows me whatever clip it chooses to play over and over no matter what time I press. I've had a couple issues throughout the years but they have been resolved with no problem. Now I can't get customer service at all to even tell them the issue.
Kami HK
Wednesday, July 2, 2025
We are sorry for the trouble. We would like to offer you an exclusive discount on our ad-free subscription. By subscribing to our premium plan, you can enjoy uninterrupted access to all the features of our app without ads. Please contact our support team by creating a ticket using your mobile app for us to further assist.
B S 35
Tuesday, July 8, 2025
Unskipable ads every time you launch the app. Horrible connection quality. You guys have ruined the app and the purpose of a video doorbell. Don't offer me a discount on a subscription! When I purchased the cameras, a subscription wasn't required. I am going to be throwing these away and going to a reputable brand that doesn't scam people. Edit 7/8/25 Now you cant even watch the recent activity alerts without switching to the SD card manually. These things are worthless now. Garbage!! Edited
Kami HK
Wednesday, January 29, 2025
We are sorry for the trouble. We would like to offer you an exclusive discount on our ad-free subscription. By subscribing to our premium plan, you can enjoy uninterrupted access to all the features of our app without any ads. Please contact us at https://store.kamihome.com/pages/contact so we can further assist you.
Tonatiuh Moreno 25
Monday, June 23, 2025
lots of adds even if you pay cloud service be prepared for not being able to use you app unless you see the adds. all recordings are a waste as you can only see a portion that the app decides no matter what time you click on. be prepared for having to remove all kind of adds from your view before you can actually see the whole video screen. I just got tired of it and canceled this year. cameras are pretty good though.
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