Kris Meyer 48
Sunday, June 1, 2025
I am only able to access one of the programs I have. the primary program for face yoga will never load. I've had zero access since I signed up. I've emailed multiple times providing all of the info they requested (even though they should have it all with my order number) and they have said they do not offer refunds. However, the product I purchase has effectively not been delivered. The product looks great but it's beyond terrible customer service at this point, it's fraud and theft. Beware!
Gismart
Monday, June 2, 2025
Hello Kris. My name is Kate, I'm the head of support at Luvly. I’m really sorry you haven’t been able to access the full program and haven’t received the help you need. Please email us at
[email protected] with "Luvly for Kate" in the subject line — I’ll personally look into your case and make sure we resolve this for you.
Bri 14
Saturday, April 5, 2025
this app has pretty good exercises,but every 3 months right before I'm set to renew all of my progress keeps getting deleted. I've had to start over at day 1 with basic exercises I've already done. it feels like a money grab honestly . this has happened now 3 times,this last time was the straw though. I was gaslit by an employee when I tried a few weeks ago to log on like usual..and all my data was gone. to expensive to never get to keep your progress, making me start all over again 😲😲😲😲😲🤷
Gismart
Sunday, April 6, 2025
Hello. Thank you for sharing your concerns. We would love to help you get this sorted and ensure your experience with Luvly is smooth moving forward. Could you please reach out to us at
[email protected] with more details, and we’ll look into it right away? We're committed to resolving this for you!
Estee C 27
Friday, January 24, 2025
I signed up to do the 28 day challenge and was consistent for 15 days straight. While looking around the app I noticed that it showed days that were missed, when in fact they were COMPLETED 100%. Customer Service was no help. The exercises themselves are no good either. They don't really explain much and the voice is so annoying. Do not buy this app! Edited
Gismart
Saturday, January 25, 2025
Hello Estee! We're sorry to hear about your experience. It sounds like a technical issue may have caused the app to incorrectly track your completed days. Your feedback about the exercise explanations and voice prompts is also noted. Feel free to reach out to our support team at
[email protected], and we’ll do our best to help make things right.
Laurel Van Woerkom 85
Monday, August 19, 2024
I wish I had read the reviews before purchasing this app. I used it for three months and then believed I had canceled the subscription. I realized today that they've been charging me $40/month for almost a year, but I wasn't aware, because the subscription doesn't show up in Google Play or in their app. When you click 'manage subscription' you just get help results for how to cancel the subscription in the app store. Honestly, this is super shady and messed up. Edited
Gismart
Friday, August 23, 2024
Hi! My name is Kate, and I’m the Head of Support at Luvly. I’m sorry to hear about your experience. Please reach out to us at
[email protected] with “Luvly for Kate” in the subject line so I can personally handle your case and assist you in getting the refund. Looking forward to resolving this for you!
Lauren Thorpe 40
Saturday, August 17, 2024
Edited review- do not purchase. A one month trial was automatically set to recurring without my permission. Furthermore the subscription did not show as active in my play store. They very incredibly deceitful. When I emailed them to rectify this no one responded. I am contesting the charges. Would have be a nice app if the company was honest. Very disappointed. I can already feel my muscles tightening. looking forward to the results Edited
Gismart
Friday, August 23, 2024
Hi! My name is Kate, and I’m the Head of Support at Luvly. I’m sorry to hear about your experience. We never charge without customers' consent. Please reach out to us at
[email protected] with “Luvly for Kate” in the subject line so I can personally handle your case and assist you in getting the refund. Looking forward to resolving this for you!
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