Thomas Shahbaz 1
Tuesday, March 24, 2026
The app is terrible. It always fails to log in the first time and there are always adverts at the top of your account page. Edited
BNP PARIBAS
Monday, December 11, 2023
Hello Tom ! Votre plafond de paiement fonctionne sur 30 jours glissants. Ca signifie que vos plafonds ne reviennent pas à 0 chaque début de mois, ils dépendent des opé que vous faites au cours des 30 derniers jrs. Ex:Faites un achat de 150€ le 4 nov, il impactera votre plafond 30 jrs, jusqu'au 4 déc. Chaque opé impactant votre plafond pour 30 jrs.
Lisette 2
Thursday, January 9, 2025
Some of the interactions are very illogical in terms of finding your way there. Sometimes there is a bug when you do a transfer, you get back to the same screen where you started and just have to know not to do the same thing twice. No notifications when you get or pay money. Pretty terrible but not worse than other french banking apps.
BNP PARIBAS
Friday, January 10, 2025
Hello Lisette, Navré de vous lire on tachera de s'améliorer avec le temps pour répondre à toutes vos attentes. 😘 Nasser.
Caio Valente 9
Thursday, June 1, 2023
The app is horrible by itself, but the main problem is their (inexistent) support. I've never seen something like it. I've been trying to close my account for 2 months now. I have sent multiple physical letters, which they ignored until I contacted them by message. Their conselours usually take one week to reply, when they copy and paste some text that does not answer your question at all. I AM UNABLE TO GET RID OF THIS BANK. Recomend it only to your enemies. Edited
BNP PARIBAS
Friday, June 2, 2023
Bonjour Caio Valente, Nous sommes désolés pour les désagréments que vous avez pu rencontrer. Pour résoudre votre problème, nous vous recommandons de contacter la Hello Team : https://www.hellobank.fr/fr/nous-contacter/ ou au 01 43 63 15 15 (appel gratuit depuis un poste fixe en France métropolitaine). Bonne journée, L'équipe Hello bank!
Noémie 26
Wednesday, August 24, 2022
I chose an online bank because I travel often and need access to my account online. Not only the app crashes but I encounter issues to pay online more often than not with the digital key. I just got a new credit card and while waiting for the secret code I realize my phone number had a typo in it, I can't change it online ( bugged) I contacted their team, I've been told they have no option but send a letter to my place! To change a phone a number! Ridiculous. Recommand only to your enemies.
BNP PARIBAS
Friday, August 26, 2022
Bonjour,
Nous sommes désolés pour les désagréments que vous avez pu rencontrer.
Vous avez la possibilité de modifier votre numéro en cliquant sur "Vous rencontrez un problème ?" au moment de l'authentification forte.
Pour un numéro étranger, le 0 ne doit pas être renseigné après le code pays.
Nous restons à votre écoute.
L'équipe Hello bank!
Kes Wolfe 12
Sunday, July 5, 2020
Poorly tested. I have no mobile signal where I live so rely upon WiFi. I usually have the phone in Airplane mode to avoid battery drain while it tries to find a (non existent) signal. The app has always worked fine using WiFi alone. However, the app has now suddenly started to ask for Airplane mode to be switched off in order to access accounts. I can then switch Airplane mode on again before inputting my code and accessing my accounts without problem. 05/07/20 Please address the reported issue! Edited
BNP PARIBAS
Wednesday, July 8, 2020
Hello Kes Wolfe, This problem should be solved soon. Thank you for your patience and understanding in this matter. Have a nice day, The Hello Team
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