Heather Darrow 5
Tuesday, February 28, 2023
The digital key has not worked since app was installed 5 years ago. The workaround: manually opening the app and approving the 'operation en attente' doesn't work. One must pray for the option to confirm via SMS. Furthermore, the application is not capable of notifying customer of each purchase in real time. All of my other bank applications from other banks do this. It allows the client to confirm that no one else has access to the account.
BNP PARIBAS
Tuesday, February 28, 2023
Bonjour, Nous vous invitons à demander la désactivation de la Clé Digitale auprès de votre conseiller. Après désinstallation et réinstallation de l'application, nous vous remercions de bien vouloir vous connecter de nouveau. Le menu Clé Digitale sera alors visible depuis l'onglet Mon Profil > Clé Digitale pour le réactiver, L'équipe BNP Paribas
Tim Jacobsohn 33
Wednesday, February 17, 2021
Rubbish - Repeated problems on and off over the years with digital key when making on-line purchases. Incredibly frustrating when traveling for work and on a timeline for products to be delivered. Using Google pixel phone running latest software and version of the app. Digital key is sent to phone. Double tap to open and instead of verifying a purchase, it diverts to opening the app...... Rubbish! Perhaps add in the app an OBVIOUS option to verify key? If an option is already there, I've never found it as my understanding of the french language is limited. It's typically good enough to navigate web sites and apps, but not this one! Edited
BNP PARIBAS
Wednesday, February 17, 2021
Hello Tim Jacobsohn, There is indeed an issue regarding the digital key's notification. Our technical team is currently working on it. Meanwhile, you can still confirm an online payment with your digital key : go to the "Voir mon profil", section, then "Clé Digitale" and "Opérations en attente". Sorry for any inconvenience. BNP Paribas
Em Zuckerman 7
Friday, December 15, 2023
Many bugs. App won't even open maybe a quarter of the time, with no explanation of what's wrong. For years now it takes extra steps to open the app and find the clé digital to validate the purchase. The Bourse section is very hard to navigate, and became even less convenient when they switched it to another app. It's wild because this bank costs 10euros a month just to have basic services while other online banks are free.
BNP PARIBAS
Monday, December 18, 2023
Bonjour,
Nous regrettons que votre expérience ne soit pas à la hauteur de vos attentes.
Nos équipes mettent tout en œuvre pour vous proposer une application toujours plus fiable et qui répond au mieux à vos attentes.
Bonne journée,
L'équipe BNP Paribas
Jay Swanson 9
Tuesday, April 11, 2023
The. Absoute. Worst. Regardless of whether or not you speak French, it's a jumbled mess of outdated software and security protocols. It's trash. I've never been so consistently frustrated by any app over the years, and I've tried all the dating apps. Unfortunately I'm destined to repeat the torture because I'm stuck with this garbage bank.
BNP PARIBAS
Wednesday, April 12, 2023
Bonjour Jay Swanson,
Nos équipes mettent tout en oeuvre pour vous satisfaire au quotidien.
Nous espérons que les prochaines mises à jour répondront à vos attentes.
Bonne journée,
L'équipe BNP Paribas
Yvan Robichon 1
Sunday, July 13, 2025
hello. I have a pixel 9 pro xl, the app doesn't launch, tried everything. will the next update solve this? and when will it come out? thank you.
BNP PARIBAS
Tuesday, July 15, 2025
Bonjour Monsieur ROBICHON,
Nous vous invitons à vider les caches de l'application, puis désinstaller et réinstaller l'application. Nous restons à votre écoute si votre problème persiste à la suite de ces manipulations.
L'équipe BNP PARIBAS
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