Ener Ex 2
Friday, June 14, 2024
So far so good! I had avoided downloading this for a long time thinking I had to create an account etc. and the reviews on reliability etc. werent great. However I just installed it to check my balance. It installed quickly and worked flawlessly on my low end phone. Encouraged, I tried topping up. That worked first time too. Very Easy, Very Quick! and no messing with account setup/registration etc. Happy Camper! Edited
National-Transport-Authority
Wednesday, June 26, 2024
Thank you Ener Ex for your 5 star ratings.
We're always working hard to improve the app. Thanks for your download and feedback.
TFI Team
Ann Dorgan 15
Saturday, July 12, 2025
3 years after my previous report, it seems nothing has changed. The app just does not read the card on my Samsung phone. it works fine on my son's iPhone. I'm still getting the same error message that something has gone wrong. So frustrating. PREVIOUS REVIEW Just bought a leap card. The only option the app is offering is to use NFC and I just keep getting a SOMETHING WENT WRONG error message. USELESS 🤬 Edited
National-Transport-Authority
Tuesday, June 7, 2022
Hi there, Sorry to hear you're having trouble with the app. Please try and reposition the card to where the NFC is configured in your mobile device or try scanning without a cover? Also, make sure you click to open the scanner button at the bottom. Hopefully one of these helps
Giscard Fernandes Faria 19
Saturday, July 5, 2025
Nothing works. From showing balance to save card, not fogetting it doesn't topup. I mean it does if you keep trying dozen times. UNBELIEVABLE!!! 2025.07.05: 4 years after my first review, still the same. it takes dozens attempts to proper read a card (tried 4 different cards). you have to save a payment for each different card, the screen to save card data keeps shaking/trembling then to pay it fails to read card and I had to start all over again. Edited
National-Transport-Authority
Thursday, December 16, 2021
Hi Giscard, we apologize for this. Please send us your concern at
[email protected] along with the screenshot of the error you receive. This will be handled with utmost priority.
PickleMan 5
Saturday, June 28, 2025
I have never used such a poorly designed app. It may be my phone but the nfc is barely functional and it takes multiple frustrating tries to enter my account. Whenever you are trying to enter details or do anything it constantly gets you to read your card, erasing all the details you just entered. This is especially annoying when you are trying to catch a bus. And the fact you need to scan your card to top up or do anything....WHY NOT JUST LET ME MAKE AN ACCOUNT AND REGISTER CARDS???!! Edited
Kate Burke 22
Tuesday, May 27, 2025
the lack of reliability with this app is so frustrating. Just want to top up my card for morning commute, 45 mins in & still no joy. Keep getting the something went wrong msg. I have closed & opened the app, I've cleared cache, I've uninstalled & reinstalled the app, I've restarted my phone a number of times and still I get the same message. There are no other instant top up options. I don't mind problems & glitches, but this much effort & still no joy. Its not okay
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