Andrew Honeycutt 8
Wednesday, August 7, 2024
I really like the UI, how the types and charging powers of available stations are understandable at a glance, and the filters are nice and useful. But I'm reviewing because of the customer support. I first messaged to add a charger, but then also reported a bug, and got a proactive reply on both from a manager, taking my feedback seriously. I refined my report, and in a couple days they had published a patch to fix it, all while maintaining excellent communication. A+, folks! Edited
Chargeway Inc
Tuesday, August 6, 2024
Thank you for the feedback! Our whole team is pleased that you are enjoying the app and very happy to hear that our follow-ups made your experience with Chargeway a positive one. If there is anything else we can do for you, just let us know at
[email protected]!
Joe Walz 8
Monday, May 22, 2023
I like what I see of the app. One improvement that would be nice is if you could set your choice for a route instead of the app picking the route. It would be better when you know where the chargers are at if you could pick your route based off of that information. Also let us add or delete charging stations to a route like Plug Share does. Edited
Chargeway Inc
Monday, May 22, 2023
Thank you for the feedback, Joe! The initial design for the Chargeway trip planner was to do as much thinking on behalf of the driver as possible, making it very easy for EV newcomers to use. For more advanced EV drivers we are working on how we can include features such as station editing without intimidating new users. More on this coming soon!
A Google user 17
Wednesday, October 9, 2019
You can actually skip signing up for an account, but incredibly, while it goes to the main map (so it clearly works without an account) it won't even show charging stations. Wow that's terrible. Uninstalled. Edit: yeah, plugshare offers that too, without an account. You just use filters; it's not hard. You still fail to understand, the account clearly isn't necessary, which means the only point of this app is harvesting your data, not actually being useful. Edited
Chargeway Inc
Wednesday, October 9, 2019
Chargeway is designed to be different from existing EV apps. The account setup process creates a device and vehicle specific experience for every user to simplify charging education. Instead of loading a map that shows every station, Chargeway creates a color (plug type) and number (power) coded map specific to the vehicle(s) a user selects.
Bryan Dehler 3
Saturday, August 21, 2021
Seems like a good start but still have a ways to go. App says poor internet connection. I'm 5 feet from the router, full wifi signal and surfing the web fine otherwise. I promise it's not me, it's you. Nothing else seems to load or work on the app but you can see a shell of what they're looking to accomplish. Fix that up and you'll have a decent app.
Chargeway Inc
Saturday, August 21, 2021
Thank you for letting us know this information and the issue you encountered. This definitely does not sound right. Can you please message us at
[email protected] with some more details so we can investigate and solve the issue? We want to ensure other users in the future do not encounter the same problem. Thank you!
Tamara Marble 8
Thursday, December 28, 2023
The app won't allow you to do anything useful without an account, but it also wouldn't allow me to set up an account. The pop-up prompted me to enter a phone number to get started, but I couldn't enter one. There was no field for the number. "Continue" was grayed out. Only the "Skip" button would work. This app was unusable on my phone, and since it won't work with Android Auto anyway, I'll find something else.
Chargeway Inc
Thursday, December 28, 2023
Thank you for your feedback, Tamara. The account setup screen is definitely supposed to have an obvious field for entering your phone number. We want to ensure we resolve this issue for you. Please message our team directly at
[email protected] so we can work with you to resolve the problem. Thank you!
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