Claire Carter 2
Thursday, February 12, 2026
This app is so frustrating as it works for a while then all your wish list items disappear ,just logged in & yet again my items have disappeared , come on sort this out this is the third time this has happened & customer support didn't tell me anything I didn't already know. Edited
Next Plc
Friday, March 20, 2026
We're sorry that this is not the experience you expected, we have made improvements and V4.0.17 is available in our latest version, which is ready for you to download.
lee bob 13
Thursday, March 5, 2026
was a Good app! Ran smoothly easy to use. All round great experience. For the past few weeks though images haven't been loading. bit hard to shop when you cant see what you're buying 😂. So deleting it.
Next Plc
Saturday, November 12, 2022
Hi, sorry to hear you’ve been experiencing some crash issues. Please contact us at
[email protected] and share as much information as you can. We will definitely investigate your case. Thank you for posting!
Alex Hicks 1
Wednesday, January 7, 2026
The NEXT app is so unreliable it's ridiculous! The most recent overhaul made deleting favourites easier but since deactivating favourites for the sale none of mine have been reinstated yet. There is also no share function so you can't send items to others to buy. NEXT is one of the UK's biggest retailers - they need to do better!
Next Plc
Monday, January 12, 2026
Thank you for bringing this issue to our attention and we apologise for any inconvenience or frustration this may have caused. Our development team are aware of this issue and are working on a fix, which we look to release ASAP, please bear with us.
Amreen Khan 14
Sunday, March 22, 2026
There's no proper description of the item in clearance either. when you filter items or sort them in clearance sometimes a bunch of things dont show up that you know should. edit: the whole reason I favourited those items in the sale was so I could quickly buy them before they go out of stock. Edit: again they disabled favourites during the sale preventing customers getting a discount on items they already liked. seems like its on purpose so you cant save things and wait for them to go on sale Edited
Next Plc
Tuesday, March 31, 2026
We're sorry you're not happy with the app at the moment, we are working in the background to constantly improve speed, performance and user experience, so please bear with us.
Dean Hornby 3
Wednesday, January 28, 2026
awful app, can't sign in, also when trying to place items in your basket you get error messages, when trying to pay bills there's issues, it's been like this for months and they know it. I guess it makes John Lewis money when I can't shop on next, because their app and website works as it should!
Next Plc
Friday, January 30, 2026
Thank you for bringing this issue to our attention and we apologise for any inconvenience or frustration this may have caused. Please contact us at
[email protected] with any supporting images of the issues you are experiencing so we can get these details passed on to our development team to investigate.
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