MED DEBYAN 23
Monday, June 2, 2025
One of the worst App I ever used! This app cannot be for an internet service providers! U cannot login using any of the 3 options the app provide u, where in i was logged in before the update! It will throw you out telling you "User canceled the login"!!!!! And in case you're one of the lucky who can logins, u will get lost while you're searching for what you want! Then good luck if you find it! In addition to that, if u use the app to request a home internet, after u fill up all required info Edited
e& UAE
Wednesday, May 7, 2025
Thanks for bringing this to our notice. Please restart the app & try login once again. It should work, if not for further assistance, you can live chat with our customer support representative from the ‘Support’ section. (www.etisalat.ae/selfsupport).
Yacine Alpha 140
Thursday, July 24, 2025
Updated review (previous one was 1 star review) only because of the fact you can't access the app if there's an update and how it was a pain in some urgency situations, other than that the app is amazing The first update that they released, I could open the app, and it felt amazing that they changed this, and that they listen to feedback. Now you can use the app and then update it whenever you're free and have WiFi access or enough data. Cheers to all the developers.. Edited
e& UAE
Wednesday, June 11, 2025
Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.
Omer M Osman 11
Sunday, May 4, 2025
Always they put misleading information and after you subscribe you they tell you this is not included or this is not the exact meaning. For example mentioned you can choose a preferred international number to call unlimited calls and it is mentioned this service is for very specific countries, after you subscribe they tell you sorry this country is not eligible!!! Very ugly sales strategy
e& UAE
Monday, May 5, 2025
Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.
ammar Al marzooqi 2
Tuesday, July 1, 2025
whats the point of having smiles point if I can't redeem them to pay my bills?? every time I get error when i try to pay my bills with smiles, But whenever I pay my card it gets done succesfully. This is called fraudelent not support or technical issue. Edited
e& UAE
Wednesday, July 2, 2025
Apologies for the inconvenience. Please reinstall the app. In case the issue persists, kindly inform us at etisalat.ae/contactus for further investigation. You can also go to our ‘Support’ section on the app (www.etisalat.ae/selfsupport), and open ‘Live Chat’ to get prompt support with our customer care representative.
Vishal Gulati 10
Thursday, June 19, 2025
Worst experience. They ask you to add money to your account so that you can spend it and then all transactions decline for which they respond that those merchants are blocked. One Staff A.A refused to assist, provide any assistance or email contact. POOR SERVICE , WORST APP.
e& UAE
Monday, June 23, 2025
Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.
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