vyshakh parakkat 62
Monday, July 18, 2022
I've been a Etisalat customer for so long. But I always get disappointed when I call customer support. Recently I upgraded my e-life plan and received faulty router(sercomm), and wifi works intermittently. I used the automated trouble shooting service many times, but no luck. Called customer support many times, Since the router is working intermittently, I realized there is no way that I get support from Etisalat. So I ended-up buying a good router my-self and fixed the issue. 😞
e& UAE
Tuesday, July 19, 2022
Dear Customer, we apologies for the inconvenience. Kindly provide details at www.etisalat.ae/contactus of the issue you are facing so that our team can investigate. Or click here www.etisalat.ae/selfsupport to open Live Chat in the app Support section
Samash Nathu 179
Thursday, October 10, 2024
Mostly it's just a very annoying advertising platform. Functions like top up and other services are not central as they should be. Instead, the space is given over to ads and promotions. Plus, it doesn't work well - keeps logging me off, slow to respond, etc.
e& UAE
Monday, October 14, 2024
Apologies for inconvenience caused. Your feedback is important to us and helps us grow. To help you with the issue, try reinstalling the app and check if the issue is fixed on your end. If the issue persists, you can live chat with our customer care representative from the ‘Support’ section. (www.etisalat.ae/selfsupport) to get prompt assistance.
Al Dodi Setyobudi 15
Wednesday, July 2, 2025
Update: The app has been back to function after so many customers are giving low stars. Due to the difficulties that I've experienced, I won't give 5 stars anymore to this app. Apart from what I have mentioned above and in previous reviews, the app is useful and powerful because it is tied with the UAE Pass system. So, we can manage our registered numbers in one app. Edited
e& UAE
Monday, June 30, 2025
Thanks for bringing this to our notice. Please restart the app & try login once again. It should work, if not for further assistance, you can live chat with our customer support representative from the ‘Support’ section. (www.etisalat.ae/selfsupport).
Lewis Hague 4
Friday, July 18, 2025
I have uninstalled and reinstalled the app, but I can not use the 'Tech Support' page. accessing this would help when my wifi isn't running well, which seems to be 80% of the time. other than that, the app is fine
e& UAE
Monday, July 21, 2025
Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.
Jose Ferrer 51
Wednesday, May 14, 2025
very bad service. mobile data connection always fluctuating. In an instant you will have no mobile data connection anytime anywhere... very annoying. very very very badddd!!!!! this happens more often not like previous years back. you pay for a very bad service but you have no other choice but to accept. sales team always offering perks, offers etc. but after that you are left alone to deal and adjust to their very bad service.
e& UAE
Monday, May 19, 2025
Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.
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