Donald Polak 0
Tuesday, April 22, 2025
Looks like they only take care of Apple devices as the app notifies immediately on iOS but if I disable battery optimization it's still delayed and garbage on Android. They need to invest in both OSs. Sluggish review and response on the app. Sometimes doesn't connect on both OSs. Not a friendly UI at all.
Austin Bergquist 12
Saturday, November 11, 2023
I will preface this by saying I install Avigilon equipment for a living. Overall, the products are of good quality. The cameras, servers, desktop software.. all relatively good at what they need to do. We sell a lot of them, so that's a testament to the fact it's overall a quality system. HOWEVER... This is hands-down one of the worst apps I've ever had to deal with. As a technician who has to help people deal with this... it's incredibly frustrating. Do better, fix your product.
Motorola Solutions
Tuesday, November 14, 2023
Hello Austin Bergquist, our apologies you are experiencing some difficulties with the ACC Mobile 3 App. We suggest visit our Support Community at https://support.avigilon.com for information/assistance or contact our Support Team for support, to find the root cause via Live Chat/WhatsApp and SMS option at https://www.avigilon.com/support
George Small 6
Monday, March 6, 2023
Have used this app for 3 years without any issues. March 4. 2023 opened the app and I got a login page. It would not accept my information. Said all my curdentials were all invalid. On February 25 my phone did an automatic upgrade. It now looks like Android 13 is running. Some posts here mention Android 13 as the problem. This is the only app that does not work. Spent several hours with tech support last night with no success. It still keeps crashing. If you go to settings in the app it crash Edited
Motorola Solutions
Monday, March 6, 2023
Thanks for bringing this to our attention; we appreciate your patience. We are aware of ACC Mobile 3 crashing after updating to Android v3.26.12, and are actively working to restore this as soon as possible. For timely updates, please visit our Support Community site: https://support.avigilon.com/s/group/0F94y000000XcERCA0/technical-notifications
Steve Tibbles 1
Saturday, November 4, 2023
This app is quite frankly pretty bad, but that could be related to the avigilon cloud service and not the apps fault? The app is not really intuitive and difficult to navigate. The avigilon servers that we have connected don't all show up in the app but they might sometimes. No rhyme or reason and no feedback as to why they aren't there this time. It does not stay connected to the server or servers that do show up and I haven't been able to find a refresh or reconnect capability. Make it better.
Motorola Solutions
Tuesday, November 14, 2023
Hello Steve Tibbless, our apologies you are experiencing some difficulties with the ACC Mobile 3 App. We suggest visit our Support Community at https://support.avigilon.com for information/assistance or contact our Support Team for support, to find the root cause via Live Chat/WhatsApp and SMS option at https://www.avigilon.com/support
Lee Bouknight 0
Wednesday, November 20, 2024
Using this for business, mainly to open vehicle gates for visitors when not in the office. It's is delayed terribly. When a visitor presses the button on the gate, it may be 10 minutes or more before the phone gets that signal and alerts that someone is there. Good phone signal, cameras show up fine. But the alert signal is horribly slow to come up.
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