CJ Briggs 10
Thursday, July 17, 2025
I had a really frustrating issue come up where the app kept crashing, and Julia and the rest of the team worked at it until it was resolved. These folks are amazing and will help with any issues you might come across! Looking forward to getting back to saving and paying towards my student loans! Edited
Changed Inc.
Friday, July 18, 2025
Thank you so much for sticking with us and for the kind words! We're so glad Julia and the team were able to get things back on track for you. It means the world to us to have your support and we’re just as excited to help you keep crushing those student loans! - The Changed Team
Adrian Randow 18
Wednesday, April 30, 2025
It's been an absolutely horrible experience since they had to shut down due to what ever was going on with the banks they partner with. I've been submitting tickets and requested for a call 3 times to assist with setting up a new payment account. I get emails to try this and that send a screen shot etc. I'm sure everything would be set up by now if they would assist in real time. When the app was working it was a God Send! not so much now. I have 200 just sitting not being sent Edited
Changed Inc.
Wednesday, October 8, 2025
Hey Adrian, just wanted to check in and let you know that all funds were returned to members earlier this year after the Synapse and Evolve issue was resolved. We are sorry for the frustration you experienced and would love for you to give Changed another try now that everything is back on track. - The Changed Team
Corinne Lightfoot 18
Wednesday, May 21, 2025
Too complicated for me, I don't like the lack of control. Been trying to cancel my account for a couple days, but cannot due to bad app screen resolution. I've been stuck on the "stay with us for one more month" screen and am forced to accept it since I can't click the X at the top right corner. Sent an email for help but no response yet. Disconnected my bank until I can cancel. Edited
Changed Inc.
Wednesday, May 21, 2025
We hear you, and we’re so sorry for the frustration you must feel. Our Android team is already working on a fix, and your case has been flagged for priority support. You’ll hear from us soon, but if you’d like to reach out directly, we’re always here at
[email protected]. - The Changed Team
Joe Santiago 5
Friday, April 25, 2025
After the synapse & evolved fiasco, it's reasonable to look at this service with apprehension. But Changed has dealt in good faith, securing and reimbursing the funds their former financial partners lost. Since the service interruption started, their communication and transparency has been stellar. Loan payments are going through, even with my financial data unavailable to their transaction servicers. If the app itself was more responsive to bank connection issues, it'd get 5 / 5.
Changed Inc.
Monday, April 28, 2025
Hi Joe,
Thank you for the review. We're continuing with our mission and we couldn't be happier that we're part of your pay off journey. We're continuing to improve the connections with Plaid and we hope you start seeing less issues with your data.
The Changed Team
Rebecca McCracken 8
Tuesday, April 22, 2025
Well... this is a great idea, but the app needs a lot of work before I'd trust it with my account information! There are a million spelling errors just in the plan descriptions. As a tech leader for a large bank, lack of attention to detail regarding UI screens points to problems on the backend as well. I'll check this out in a year or two, hoping it will be a quality app.
Changed Inc.
Tuesday, April 22, 2025
Hi Rebecca,
Thanks for checking out Changed. We appreciate your feedback and we hope you check back soon!
The Changed Team
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