Mark Taylor 93
Monday, September 13, 2021
Was the worst customer service experience I have ever had. I feel like I have been scammed. The customer service representative provided me miss leading/false information to complete a flight booking. Once the booking was complete it was nearly impossible to make contact back with them, a manager was never available and they never returned any request for contact. It is now nearly impossible to make changes to my booking unless I pay a $500 change fee. Do not use this organization, you will regret it.
eSky Group
Wednesday, September 15, 2021
Hi, we were not able to identify you in our booking system by your name. Please, send us a message using the contact form: https://www.esky.com/about-us/contact and choosing the right category and topic. Best regards, eSky.
Danica Ergovac 43
Friday, June 13, 2025
Deceptive app and awful support. I searched for flights online and eSky came up first. The URL had the airline’s name, so I thought I was booking directly. I paid more thinking baggage was included, but it wasn’t. Their “All Risk” insurance is misleading and doesn’t cover cases like being tricked — even with proof. Support was nearly impossible to reach and refused to help. Later, I found a cheaper, better offer on the airline’s own site. this app misleads users. Avoid it and book directly.
eSky Group
Monday, June 16, 2025
We would like to kindly clarify that our website is clearly marked with the eSky logo and includes all relevant information indicating that bookings are made through our platform, not directly with the airline. We operate as a booking intermediary, which is also clearly stated in our terms and conditions and throughout the booking process.
Michael Zhu 24
Thursday, June 19, 2025
This company is a SCAM !!!!!! they steal your luggage money !!!! Before purchasing a ticket i picked the more expensive one which includes a checked luggage. then once I paid, they gave me a ticket without luggage. I worked with their AI system for help, gave my booking code and their system says my reservation included luggage but their customer service says "your ticket shows no luggage" and they dont bother listening. that's how they steal extra money. this should be reported to the ECC
eSky Group
Friday, June 20, 2025
Hi, you submitted a complaint regarding this matter and received a response. If you disagree with it, please reply to it. Best regards, Margaret
TV zajac 22
Monday, April 21, 2025
There was no way to review order details before making booking. We have paid 12e extra for ability to change dates or names for the flights. We wanted to change the dates later on, but we received automatic replay, saying it is not possible. - What did we pay the extra for? 200e lost... never buying againg through the eSky :(
eSky Group
Tuesday, April 22, 2025
Hi, we do not have any data to find your booking. Please write to us using the contact form at https://linktr.ee/eskycontact and include the passenger's name, booking reference number and the email address used to make the booking. This will help us to assist you. Kind regards, Magda
A Google user 123
Friday, September 28, 2018
Bought additional package to change flights and have extra baggage, which was not given. No way to cancel flight after they clearly mislead us and noone answers emails or phone calls no matter how much we try. I watched TV shows while waiting! Never using them again! You don't save money after all the stuff you have to pay for all these things you don't even get. It was actually more expensive, better off going through the airline directly. Edited
eSky Group
Friday, September 28, 2018
Thank you for opinion. Could you send your reservation number and additional details here:
[email protected]? We'll check out your case as soon as possible.
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