Robert Rice 35
Friday, December 24, 2021
Same as the others. Won't allow me to log in. I uninstalled it and now it won't even install again. Unbelievable. Edit: Today (24 December 2021) I was able to reinstall and sign into the app. I was still unable to do so 2 weeks ago, so this appears to be a recent fix. However, the app seems to working fine with enhanced security features. Edited
FIRST ABU DHABI BANK
Tuesday, October 26, 2021
Dear Robert, we're sorry to hear that you're having issues with our app. We've now implemented a fix for the issues you're facing, so can you please update the app and try again? If the issue persists, please get in touch through the 'Help & Support' option in our FAB Mobile app or email
[email protected].
Hamza Altaf 49
Tuesday, May 6, 2025
I’ve had a generally good experience with First Abu Dhabi Bank when it comes to their banking services and mobile app — both are efficient and user-friendly. However, their customer service really needs improvement. I recently tried contacting their customer support and ended up waiting on hold for over 30 minutes without speaking to anyone. Eventually, my call credit ran out and the call got disconnected. What’s worse is that no one even attempted to call me back.
FIRST ABU DHABI BANK
Tuesday, May 13, 2025
Dear Hamza, we're sorry to hear that. You can always write to us using the ‘Email us’ option under ‘Help & Support’ in the app. This will help us review your concerns and assist you effectively.
Ehsan Ansari 27
Friday, July 11, 2025
Worst customer support team ever. In emergency customer service is best at not picking up the call or keep diverting the calls. Just now I had to wait 38mins while I was being transfered three times to credit card department and everytime rep picks up transfers to the other department. Horrible service. Please stay away from this bank! I have a fraudulent transaction on my credit card sent an email and no response from the bank. Blocked my card on the app but unable to request a replacement. Edited
FIRST ABU DHABI BANK
Tuesday, August 5, 2025
Dear customer, we're sorry to hear that and want to understand your concerns better. As we cannot send you a private message on the App Store, could you please share your details in a private message on Facebook @FAB or X (formerly Twitter) @FABConnects and our team will get back promptly.
Nauman Asif 18
Wednesday, July 9, 2025
This is, without a doubt, the worst banking app I have ever seen. It's utterly useless and paired with some of the most frustrating, "3rd class" customer support imaginable. Trying to reach customer service is a nightmare; they will consistently put you on hold for more than an hour, if you even get through. It's clear they have no interest in actually helping their customers. Beyond the abysmal support, the app itself is riddled with fundamental flaws. You can't even reliably change your pw.
FIRST ABU DHABI BANK
Thursday, August 7, 2025
Dear customer, we're sorry to hear that and want to understand your concerns better. As we cannot send you a private message on the App Store, could you please share your details in a private message on Facebook @FAB or X (formerly Twitter) @FABConnects and our team will get back promptly.
MUHAMMED FAISAL VK 20
Wednesday, July 2, 2025
It is very difficult to address & resolve issues. There are options "write to us" in the app, but no response/resolution even after weeks. The next option is to call customer care. It is very difficult to get connected, and they have only one answer that the concerned team will call you back, and it's not happening. Edited
FIRST ABU DHABI BANK
Tuesday, August 5, 2025
Dear customer, we're sorry to hear that and want to understand your concerns better. As we cannot send you a private message on the App Store, could you please share your details in a private message on Facebook @FAB or X (formerly Twitter) @FABConnects and our team will get back promptly.
more reviews