Tyler Schommer 2
Saturday, December 28, 2024
I had a previous review and I deleted it. App seems to work fine now and logging in was no issue. HOWEVER, I have a payment on my card pending. I scheduled it for some time in the future. The app says "You have no payments scheduled" and I can only see it in my recent transactions. I literally have a payment scheduled. I think this is because it's not my card specific app and maybe I should try that and see if that fixes the issue I'm having.
First National Bank of Omaha
Monday, December 30, 2024
Tyler, we're sorry to hear you're having issues with the app showing a scheduled payment. Please call us at 888-530-3626, and we'd be happy to look into this further and help resolve any issues.
Jennifer Lorenz 2
Monday, March 24, 2025
My payment was returned, so I called customer service. They told me my account was blocked for online payments, but they couldn't see why. They fixed it and set up auto pay. A few days later, I received a letter stating that my bank said the payment information was wrong - which it wasn't. It was a generic letter without any information about this supposedly wrong information or even the name of my bank. I was then charged a $20 "payment dishonored fee".
First National Bank of Omaha
Tuesday, March 25, 2025
Jennifer, we appreciate you taking the time to bring your concerns to our attention, and have shared them appropriately. If you call us at 888-530-3626, our Specialists should be able to verify the routing and account number used for the returned payment, and see what options may be available for the fee that was assessed.
Mike K 24
Friday, December 22, 2023
App needs work! Last two days keeps saying I don't have an account even though I do! I can't check balance or anything with app! Please fix! Update: website login doesn't work either. I can log in but can't see any info! Update: I can now login w app and there are no issues. I had to call bank, wait on hold for a while, then was told my card was 'on hold' or something and the reason was because the account was new (even though I'd been using card for a week). Very strange. Edited
First National Bank of Omaha
Thursday, December 21, 2023
Mike, we're sorry to hear you're having issues with the app. We would recommend uninstalling and reinstalling it, restarting your device, and giving us a call at 888-530-3626 if these steps do not resolve your issue.
Brandon Sieber 4
Thursday, January 16, 2025
I've had the app for some time now and it worked great initially. The last few months it has continuously gave me an error " Your request cannot be completed at this time. Please visit our website or the app later". Anything past my current balance and make a payment I can't see. I can't see pending payments, pending transactions, credit limit or anything else related to my account. Could you please fix this!!
First National Bank of Omaha
Tuesday, January 21, 2025
Brandon, we're sorry to hear you're having trouble with the app. We would recommend uninstalling and reinstalling it, and restarting your device. If these steps do not resolve the issues, you can call us at 888-530-3626, and we'll be happy to provide further technical support.
Emil Vang 7
Thursday, August 6, 2020
Terrible customer service, there is literally nothing they can do for you if you have an issue that needs to be resolved. They possess zero accountability or problem solving ability. I have been so good to this agency. My card was closed because they couldn't find a forwarding address to send a new card to, but I LIVE AT THE SAME RESIDENCE, and don't need a forwarding address. So because they couldn't figure out where to send a card to they closed it. Waited 40 minutes on hold to be told Im SOL. Edited
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