Yalda Mohammadian 2
Saturday, May 17, 2025
Cant initiate return due to bug in app. In screen where you fill in reason for return, the second to last item of clothing shown is duplicate. If I fill in reason for the second item it fills it for other duplicates as well and I cant go to next screen because "I haven't filled out all reasons". On the website there's a different bug where it doesn't show all my items to return. It's like they don't want any returns. Im going on holiday tomorrow and cant contact customer support. Quite annoyed!
Inditex
Tuesday, May 20, 2025
Hello.
We are concerned about the situation you mention. Please send us all the details about what happened through our chat or WhatsApp (+34 696 29 97 39) so that we can assist you as soon as possible.
Thank you and best regards.
MASSIMO DUTTI.
J C 3
Saturday, May 31, 2025
This app is so buggy it's borderline unusable. Terrible. You can't make a return online because the geolocator for the drop off pints doesn't work. When you open sometimes it crashes. When you click on a item it opens a another one. It's been like this for MONTHS. No quality control after shipping updates. No ability to fix known bugs people are complaining about all the time. Edited
Inditex
Thursday, June 26, 2025
Hello. We’re sorry for the issues you've experienced with the app. Our team is continuously working to improve performance and fix known bugs. We appreciate your feedback. Best regards, MASSIMO DUTTI.
Rawan Haidar 1
Saturday, July 5, 2025
you make an order and the items dont show up in you purchases list. They send a confirmation email after more than two days which doesn't make sense and you keep waiting until they send an email to confirm the order. After that they might cancel items without any notification. Too disappointing.
Inditex
Monday, July 7, 2025
Hello. We truly regret your experience. This is not the service we aim to provide. Your feedback is valuable and will be shared with the relevant teams to help us improve. For assistance with your order, please contact our Customer Service. Best regards, MASSIMO DUTTI.
Elle G 0
Saturday, July 12, 2025
Something has broken in the app: I've tried to add an item to favorites, but the app started to crush and now I can't access anything, just eternal loading or crushing. This is the first time for a few years of using the app, had no issues.
Inditex
Thursday, July 24, 2025
Hello. Thank you for your comments. We recommend downloading the new version of the APP to get our latest updates, and if it continues to fail, please contact our customer service.
Thank you and best regards.
MASSIMO DUTTI.
Alperen Evrin 5
Monday, July 7, 2025
Horrible app and horrible customer service. App is bad. It will mislead you constantly about what is in stocks. Moreover the company itself will sell you defective items and will not take responsibility once two weeks period is over (or maybe one month but doesn't change anything).
Inditex
Thursday, July 24, 2025
Hello. We’re truly sorry to hear about your experience with the app. We understand how important it is to have a smooth shopping experience. If you're still encountering issues with your gift card, please reach out to our customer service team, and we'll assist you promptly. Best regards, MASSIMO DUTTI.
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