Rebecca 41
Monday, July 14, 2025
Submitting my receipts gets submitted successfully about 40% of the time. The other 60% is them saying that the submissions are blurry and can't be interpreted. I have tried screenshots, pictures of paper receipts, and pictures of digital recipts on my laptop. I reached out them about this, but is still the issue. Otherwise when it does work, I have no issues redeeming my points and getting my dogs new toys in the mail. 😊
Nestlé Purina Petcare
Monday, July 21, 2025
We're so sorry to hear you're having trouble uploading your receipts and we'd like to help. Please contact us when you can, on our website here: https://www.purina.com/contact-us.
Caroline Frias 175
Thursday, July 10, 2025
The app has not worked since I installed it. I have uninstalled it, reinstalled it and have just about given up. I've spent roughly $400 this year on Purina products. I've reached out to Purina and been told to try to use the computer version and upload receipts that way. What's the point of an app if it doesn't work. Unfortunately my cats like the products. I will continue to buy them. however, the app has absolutely zero benefit for me.
Nestlé Purina Petcare
Friday, July 18, 2025
We're so sorry to hear of your experience with us. We're unsure what is causing this error, and our team would like to help. Please contact us when you can, on our website here: https://www.purina.com/contact-us.
Vickie Gower 143
Wednesday, July 2, 2025
I downloaded this app because I buy a lot of dog food and cat litter. Wasn't sure if it would be useful or not, but since prices keep rising I needed all the help I can get. I did the pet profiles without a lot of trouble. uploading receipts can be challenging and I've learned to hold on to my receipt until I'm sure it wasn't rejected. I tried following the digital upload according to the instructions but it rejected it and I didn't check back before it was too late. Lesson learned.
Nestlé Purina Petcare
Monday, July 14, 2025
Thank you for your kind review and great feedback!
Angela Edwards 56
Thursday, September 5, 2024
So far I'm liking that I'm going to be able to earn points for discounts or free products, plus training videos at my fingertips. As for the setup when I'm trying to add my pets food but there isn't a place for it , so if there was a section in pets profile to add their particular food and treats then we could work towards something like as you add points being able to redeem the points towards my particular food or treats .
Nestlé Purina Petcare
Wednesday, September 11, 2024
Thanks for the pawsitive review and feedback! We're so happy to hear you're enjoying the endless perks of myPurina.
Betty Fox 1
Friday, July 18, 2025
I was very happy when I found the app having 12 dogs and 12 cats this app helps me save money only reason why I'm not giving it 5 stars is because the app don't always work which can be frustrating when wanting to add point. I received my 5$ off coupon for joining extremely fast. but have yet to receive the car coupon that the app offers you when you join. I'm saving up for the 10$ off I'm almost there.
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