Edward M 140
Monday, May 26, 2025
This app apparently does not work properly with Google Maps, and after using it to transfer to a new device, there are many reports of the timeline function of Google Maps ceasing to work. There is no fix, except factory resetting the phone and setting the new device up again without smart switch. Google and Samsung both point at each other, and neither seems interested in fixing this issue. Edited
Samsung Electronics Co., Ltd.
Wednesday, May 28, 2025
Hi, We're sorry for your inconvenience. It's hard to reproduce and check the symptom with your description only. Please write the information to our main account (
[email protected]) and contact us. Thank you.
Ty Monaghan 328
Wednesday, July 2, 2025
I'm confused. It seems like I can't use some of the normal Google data restore functions like restoring my messages, without using this app. It's never been a problem on other devices. I like the Google solution. Not sure why I would want to put all my messages into a third party app to get them from one android device to another.
Samsung Electronics Co., Ltd.
Friday, July 4, 2025
Hi, We're sorry for your inconvenience.
It is difficult to provide guidance based on the information you shared. We will help you if you share detailed information, including the type of previous device you are currently using (OS/model name), screenshots of the problem situation, and problem app, by mail (
[email protected]).
Thank you.
Fae Donegan 962
Friday, August 23, 2024
I really wish there was a pause function. I spent my morning trying to do a corded transfer and it was in the last few minutes when the battery in one phone ran out. (I don't have a cordless charger.) I wish it just saved as it went, and then since you don't transfer duplicates, if someone has to stop for any reason, they can just end it, retaining what's been transferred so far, and start a new sync to transfer any remaining stuff they couldn't before. Edited
Samsung Electronics Co., Ltd.
Friday, August 23, 2024
Hi, We're sorry for your inconvenience.
We'll strive to provide better service.
Thank you.
Lydia Amodea 14
Friday, July 18, 2025
Smart Switch fails to back up more than 25,000 photos/videos — with no warning. Files outside default folders (like DCIM) are silently skipped. I spent hours reorganizing files thinking they'd be included, but they weren't. This is unacceptable for modern phones with 512GB+ storage. Samsung should clearly warn users or fix this. It’s not a reliable backup tool for power users or anyone with a large photo library.
Samsung Electronics Co., Ltd.
Monday, July 21, 2025
Hi, We're sorry for your inconvenience.
It is difficult to provide guidance based on the information you shared. We will help you if you share detailed information, including the type of previous device you are currently using (OS/model name), screenshots of the problem situation, and problem app, by mail (
[email protected]).
Thank you.
Chris Bates 38
Tuesday, June 17, 2025
the two issues I had with smart switch were the new phone saying the old phone needed updating (it was the other way around) and the bigger issue being that it didn't transfer over any of the messages from Google messages. other than that, the app works fine from what it is, but I wouldn't know if anything other files were missing since there's not a clear indicator which files were unable to be switched over
Samsung Electronics Co., Ltd.
Thursday, June 19, 2025
Hi, We apologize for the inconvenience.
Smart Switch provides app data transfer functions, but data transfer may not be supported depending on the app's policy. This is a limitation due to app security. For more detailed inquiries, please contact us by writing the app name exactly to our email address (
[email protected]). Thank you.
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