Jake Nuno 124
Saturday, February 14, 2026
New NEW Review: Brand new App and still SAME ISSUES. Old Review: Takes way too many taps to get to boarding pass, then bugs out and tells you to check in again, every time I use the app. App does not update current flight status, does not update delays, and does not give notifications. Seems to be either buggy, or not very well designed. I have updated to the latest updates multiple times, still no fix. I have to get my flight delay updates from Google, not a good look for the Southwest app. Edited
Southwest Airlines
Monday, March 3, 2025
Hi Jake, We appreciate your feedback and understand your frustration. Our team is actively working to improve the app experience. If issues persist, please share more details at https://support.southwest.com/helpcenter/s/email-us. Your insights help us refine the app, and we truly appreciate you flying with us! ❤️
David Schafer 81
Sunday, October 20, 2024
I've never used an airline app that makes it so difficult to see boarding passes. That should be the most functional part of the app. There's no simple 1-click option to see a boarding pass. You have to go to check in, then check in (even if you already have), and then you can see boarding passes. And if your screen shuts off, the app makes you go through all that again. That's 2 steps more than should be necessary. Terrible functionality.
J S 206
Thursday, February 13, 2025
Nice app, but I've had to reset my password every time I access the app because it forgets my password. Once I'm logged in and booking a flight, it prompts me to log in (while I'm already logged in) to purchase my flight. So, what's the point of being logged in? And why do I have to enter travel credit info when it's already listed on my account?? Very annoying! Edited
Southwest Airlines
Friday, February 14, 2025
Thank you so much for this feedback. We are updating the log in process, but it should not be forgetting your password if you have saved it. I'll submit this feedback to our Development Team. Thanks for flying with us and we hope to see you on board again soon. ✈️💙
Philip Londrico 26
Friday, February 7, 2025
The new/updated app is buggy and choppy, also much slower than the original (which I loved). Can't load boarding passes... Error: 1001. Had to get a paper boarding pass at airport today, which is inconvenient. Also made it difficult to use my free drink coupon which relies on scanning boarding pass. Edited
Southwest Airlines
Friday, February 14, 2025
Thank you for sharing your feedback. We’re carefully monitoring input from our Customers! I'll submit this info to our Teams and we will investigate the boarding pass issue. Your insights are valuable, and we’ll share them with our teams. Thanks for flying Southwest!
Joseph Nowak 12
Tuesday, July 1, 2025
the app always opens from the beginning like it has no history that you were on it searching for flights. if your searching for flights and then go to a different app and then try to go back into the sw app everything is gone like you never tried to search. Lack of design effort, lack of identifying key inputs and communicating that to your team of app developers.
Southwest Airlines
Monday, July 7, 2025
Thanks for your thoughtful feedback—we hear you. We know how important it is to keep your progress when switching apps, and we’re sharing this with our team. If you’re open to providing more details, we’d love to hear from you at
[email protected]. 💙
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