Kelly Magee 6
Wednesday, February 25, 2026
use caution. getting your money back from this company is like getting blood from a turnip. as soon as you buy a ticket you'll see their terms of refund often. if you get anything back at all, you're lucky. I was in a situation where I couldn't receive the money. could I receive the ticket. your requests go through customer service which is ran by AI and there's no way you'll get your money back. only thing you can do is call your bank and show all the screenshots and have the fraud department.. Edited
12Go
Thursday, February 26, 2026
We’re sorry to hear about your experience.
Refunds are processed strictly according to the operator’s policy and returned to the original payment method. We do not withhold customer funds.
Please contact our support team with your booking number so we can review your case: https://12go.asia/en/support
12Go Team
Florence Silalahi 38
Saturday, January 10, 2026
We decided never again to use this service again, and the app was removed! Poor communication, poor details, debited double payments with identical order number, and the response from the support team unpleasant! NEVER AGAIN! better to buy the tickets directly from the train company. save your money, time, and trip! we use this for our trip in Morocco and end up missing one city because of their poor system and details of communications.
12Go
Monday, March 2, 2026
We’re sorry to hear about your experience. Duplicate charges are only possible if multiple payments are successfully processed, and they can be reviewed by our team. Schedules and trip details are provided by operators. We regret the inconvenience and appreciate your feedback.
12Go Team
Marta J. 4
Monday, March 2, 2026
I'm eating the service, not the app. after one good experience I had a very bad one. I paid for the ticket double of its price (the commission proved to be 95%) what's more ,the ticket never arrived although I booked it in advance. their support is a joke :(
12Go
Monday, March 23, 2026
Sorry to hear about your experience. We understand your concerns regarding pricing and ticket delivery. Some bookings require confirmation time. Please contact our support team so we can review your case and assist you: https://12go.asia/en/support
12Go Team
Kory 60
Sunday, October 19, 2025
This app allowed me to book a flight and to pay for and add two check luggage 50 kg. They have a no cancellation policy, which was fine. The next day, they send a message saying the airline does not allow checked luggage! They refund the luggage fee and say that the airline "may" allow me to add them at the airport. That's bait and switch! I cannot travel without my luggage. I do not speak Thai. They won't cancel the flight and refund. Booking confirmation # JDKZST. Redund my money.
12Go
Tuesday, October 21, 2025
We’re sorry for the inconvenience. The airline canceled the baggage option, and we refunded that amount. Sadly, baggage rules are set by the carrier, not by us.
12Go team
Luca Gentile (Cyclorbit) 8
Thursday, December 25, 2025
It found busses in Italy (Sicily) that were to find only in blablacar. The only minus, so far, is that it duplicates the same trip multiple times if you just select city of departure and arrival. Customer support replies quickly, but they are not really helpful. Edited
12Go
Tuesday, January 6, 2026
Thank you for your feedback. We’re glad the app helped you find routes that are otherwise hard to access. We appreciate your comments about duplicate listings and support quality — this has been noted and will help us improve the experience going forward.
12Go Team
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