A Google user 149
Sunday, August 25, 2024
I've been using this app for years and never had an issue UNTIL NOW!! I have items that need added to my site, but the app updated on 8/16/24 and it hasn't worked right since! It won't upload a single picture no matter which way I try to do it, no matter where the file is located or what type of file or what size the file is. It won't load them! I can do the description, price, etc. but NO PICTURES. People won't buy if there's no pictures!!
Block, Inc.
Monday, August 26, 2024
We appreciate you bringing this to our attention. Our team is ready to help troubleshoot with you. Please get in touch when you can: squ.re/contactsqsupport.
Adella Link 87
Saturday, November 30, 2024
Square has been reliable in low wifi areas. I like the flat rate for all credit cards. I don't like that they have different fees for how the card is used. I would like to see the software to be more customizable and straightforward. Overall, Square POS has been the most affordable, and reliable pos system for my needs as a food truck owner. Edited
Block, Inc.
Monday, December 2, 2024
Thank you for taking the time to share your feedback. We’d love to make your experience a 5 star one! Please don’t hesitate to get in touch by phone or email if we can help with anything at all: squ.re/contactsqsupport.
William D Tipton Jr 11
Friday, July 11, 2025
Absolutely hate that the change my phone settings every update, which is about every week now. I literally have to text with customer support for 2 hours because they did away with phone support. Their equipment doesn't automatically update even when re-paired and reset from directions from website. This used to be a wonderful app. now it's a bloated mess, 3 steps to find your own equipment. But, they sure want their cut. Just as long as they can sell you more... Right?
Block, Inc.
Friday, July 11, 2025
We appreciate you reaching out and we are sorry to hear this has been your experience.
While we still do offer phone support, we also do offer support through Facebook, X, and Instagram. Please feel free to reach out by direct message through any of those social media sites and we can see how we can make your experience better.
Frank Yar 41
Wednesday, May 28, 2025
Just had the worse Karen of my life yell at me because the square system was acting up. The app said it was accepted and gave me the green check with the last 4 digits of the card, confirming that it was accepted, only to then reset back to the register with the same total. So went back to the trans history and sure enough, there was no charge. So had to ask the client to process the payment one more time, only to show to trans history. So I logged in to the website and sure enough, system down.
Block, Inc.
Thursday, May 29, 2025
We appreciate you reaching out and understand what a frustrating experience this was. We experienced a brief disruption in service that has since been resolved. We are continuing to monitor the situation to ensure this does not occur again. For the most up-to-date details on outages affecting Square, please feel free to refer here: squ.re/4mJCJ47.
Cmo Cnotes 39
Saturday, June 28, 2025
Would be great if it wasn't for so many bugs. Switched my business to square and I've regret it since. You can't create new clients at all, it forces you to import them from contacts which doesn't work half the time, and trying to create a customer in the app just gives error codes. Often invoices won't load or send, and the custom items rarely show up as theyre supposed to. Due to bugs it often takes hours to write an invoice with a paragraph in it
Block, Inc.
Monday, June 30, 2025
We are sorry to hear about the frustrating experience you’ve had. We’re constantly working to improve the app and fix bugs like these. If you haven’t already, We recommend reaching out to our support team directly, they can help troubleshoot these issues and get you back on track faster. We want to make sure Square works smoothly for your business.
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