Coach Curt 18
Wednesday, January 19, 2022
Maybe started good. But the pre-order wait is extremely long. Recommend using a third party and paying a bit more. Especially because you can choose a good condition. They have had bad packaging on some and if it's a pop out of stock, that's the end. Feels like the company is too big for its britches and can't keep up BUT also refuse to make changes to keep with demand. Rather take 1000 pre-orders knowing they can only fill 200 and then figure it out later. Can't recommend this company.
THG (The Hut Group)
Wednesday, March 16, 2022
Thank you for your honesty and I do hope we are able to develop this in the near future to not only meet your expectations but hopefully exceed them. Many thanks, Ant
James Suder 22
Sunday, January 23, 2022
Ordered a pop pre sale. Couple of months later they asked me to update payment, so I did. They charged my card then nothing. I have emailed multiple times regarding and they responded, but did not follow up as they said they would. After almost a year, I canceled the item and bought somewhere else for a bit more. I should have bought from somewhere else from the get go. Horrible customer service. Horrible turn around time on pre orders. I will pay extra for exclusives elsewhere.
THG (The Hut Group)
Wednesday, March 16, 2022
Hi there - I am very sorry to hear this and thank you for taking the time to leave a review. I will be sure to pass your comments over to our Development Team, so we can work on making any necessary improvements. Thanks, Ant
Micaela Johnson 7
Monday, November 28, 2022
2 star because they did start off ok. But as everyone else is saying, pre-ordering is awful! They either take way too long, or they up and cancel your order and lose out on the item, after ordering in advance! There's no call center to get clear answers. I've had items on order for MONTHS. I canceled 1 and THEY canceled the other, with no clear explanation and can't adjust. VERY DISAPPOINTING
Jake _ 2
Sunday, March 13, 2022
The app doesn't even work. It's been broken for weeks, no touch responsiveness. Pressing buttons does nothing. Notifications never redirect to the page they reference. Bad app, bad customer service, bad delivery times. Been waiting over half a year on exclusives that were pre-ordered, yet the brand new The Batman exclusive I see a bunch of people already got. Don't take pre-orders if you can't guarantee the stock, I'd not be surprised if eventually my pre-orders get canceled, like Target does.
THG (The Hut Group)
Wednesday, March 23, 2022
Hi there - I am very sorry to hear this and thank you for taking the time to leave a review. I will be sure to pass your comments over to our Development Team, so we can work on making any necessary improvements. Thanks, Nathan
tommy phillips 6
Friday, May 27, 2022
I have a 2 pop monthly subscription and several pops have shown up damaged. This last month I received the Mr. Burns glow chase pop (one I was excited about!) That was totally damaged! I requested a replacement and they said they will but won't guarantee a chase. So I lost out on a $70 hit. The "customer service" is a joke... not helpful at all! After a year and several opportunities... I canceled my subscription and they couldn't have cared less. Save your time and money.
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