J Walk 52
Wednesday, July 16, 2025
simply cannot use. repeatedly asks for a phone number to text confirmation code. Cold never comes. after spending an hour troubleshooting and looking for solutions, I've come up with nothing. no numbers blocked for texting. I planned to sign up as a pro but definitely won't be using this app. everything is dependent on getting the confirmation code by text and no alternative method is allowed.
Thumbtack
Wednesday, July 16, 2025
We’re sorry to hear about the trouble verifying your number. That definitely shouldn’t be the case, and we’d love to help sort it out. Please reach out to our support team at
[email protected] or call 866-501-5809, Monday–Friday, 6 AM–6 PM MST.
Dustin D 24
Saturday, June 28, 2025
The notification settings in the app don't work. I have every notification option unchecked and the app still delivers push notifications. You will have to remove notification privileges for the app in the Android settings to get it to behave properly. Overall, two stars because it functions properly otherwise. I would recommend just using the website, which provides a better experience.
Thumbtack
Monday, June 30, 2025
Thanks for your feedback, Dustin. We appreciate you calling this out, and we're sorry to hear the app notifications aren't respecting your settings. We'll be sure to share this with the team. In the meantime, using the website is a solid workaround, and we’re glad that part has worked better for you.
Susan Bell 110
Wednesday, May 7, 2025
We recently had Dee help us with some electrical work around our house, specifically trying to reconfigure some of our switches. Dee worked incredibly hard to get everything functioning the way we wanted. Although we ultimately had to revert back to the original setup due to limitations in the design (nothing to do with Dee’s expertise), we really appreciated Dee’s dedication, professionalism, and clear communication throughout the process. Highly recommend
Thumbtack
Wednesday, May 7, 2025
Even when changes to the project need to be made, it's great to read you've found a pro on Thumbtack who could help during every step! Thanks for sharing this experience, Susan.
Albert Lee 52
Friday, March 28, 2025
excellent app to find assistance with any projects needed. one annoying feature is that you have to enter what you are looking for twice, once when you are requesting your job and then again after you select what team you would like to go with. also, at the start of the process you get to pick your crew but later when it asks if you want to send the quote to other people, it doesn't let you pick from the first group of options and gives you only 1-2 additional teams, no way to search others
Thumbtack
Tuesday, April 8, 2025
Thank you for your feedback, Albert. We’re glad to hear you’ve found Thumbtack helpful for your projects. We also appreciate you pointing out the areas where we can improve. It’s great to know what you liked, and we’ll consider your suggestions as we continue to improve the user experience.
Kendrick James 42
Thursday, May 1, 2025
The new "AI" is horrible. I was trying to find mobile car detailing, and while the follow up prompts were relevant, the final suggestion was for house cleaning or junk removal. I tried 5 times with different variations, but always got house cleaning or junk removal, never car detailing. I also could not find a way to use the "old search" without going through the AI prompts. Edited
Thumbtack
Thursday, May 1, 2025
We appreciate this feedback, Kendrick! While this is a new tool we're ruling out, we understand some tweaks may still need to happen. If we can help you get your car detailing project started, please get in touch with our team at (866) 501-5809.
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