Breona Calvert 41
Sunday, February 9, 2025
I should have taken the reviews more seriously. This app does not work for iPhones. I'm constantly getting notifications that the VPN doesn't work or that the phone hasn't communicated with the app in quite some time. It works for the Android phones I have on my acct but not for the iPhones. I have had T-Mobile for almost 17 years and I'm appalled that I have to pay for this service! Also, I'm sick and tired of having to log into the app every single time. I'm considering switching providers. Edited
Mike Pyne 131
Monday, June 26, 2023
Terrible. Hassle to manage, doesn't work half the time, I finally got rid of it. I used this for a couple years to monitor my kids' phone usage. It sort of worked. But I spent a lot of time troubleshooting, etc. Every once in a while, it would update or something and the kids phones would have to be set up again. Location worked sporadically, there's a limit to the number of sites you can blacklist manually, the filters for adult content have lots of missing URLs. More trouble than it's worth. Edited
Gyron 110
Friday, May 1, 2020
I do not recommend this app to anyone. It not only slows your connection to the internet, but when you disconnect from it, you are continually spammed with requests to connect. The app opens on its own to ask and if you don't connect, it just does it again! Not to mention the fact that you cannot access Google! Annoying and a wast of space.
J VS 68
Monday, January 13, 2020
Worthless. This app NEVER works, and does not deliver on any of its promises. I have spent hours w/ tech support & repeatedly deleting & setting up the app again bc the VPN drops every few days. If you change the settings it doesn't update or work at all. You can block apps, but then they just log in thru the website. This app is just trash. If it was free I would figure you get what you pay for, but for the monthly fee, it is criminal to have such a sub par product from a big provider.
T-Mobile USA
Wednesday, January 29, 2020
Hi J - We're sorry you have had a poor experience with FamilyMode. Please reach out to us at
[email protected] so we can help resolve these issues.
Jordan Prier 86
Monday, May 30, 2022
When we first got the app it was working great, but since the last update the only thing that works properly is the bedtime setting and time usage block. His location cuts off and only shows if he is actively using the phone instead of all the time which it used to do, which kind of defeats the purpose of me paying extra to have this feature since it doesn't work. It's very irritating.
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