Anthony Nocchi 94
Thursday, April 24, 2025
The app is trash. The Deposit at Home feature frequently doesn't work. It will tell you it can't read the pre-printed numbers when they are CLEARLY visible in the image of the check, you are using great lighting, and a dark non-reflective background. It is the primary reason I use the app and has been problematic since it became an option. Years of submitting feedback and still an issue.
Cael Marchand-Ellis 104
Thursday, March 6, 2025
App is serviceable but not great. Mobile browser will take you to the app, but not sign you in. I find it odd I had no problem using the claims message system to message adjuster until it got to the payout phase and now the message window won't load. While better than many "banking" apps, leaves lots ro be desired. They really should turn off the mobile web to app redirect. It just complicates communication when the app is not working correctly.
Alexander Berg 131
Monday, December 2, 2024
Rating the bank, not the app. The app is great, actually. Well designed and easy to navigate. One of the few apps I enjoy using on my phone. The bank, though? Let's just say I'm switching to NFCU for all my banking needs. I have a loan and auto insurance with USAA, but once I can get away from those tethers, I'm out. USAA has been placing holds on my deposits and transfers ever since July when I was in financial dire straights. I've since recovered, but USAA has yet to treat me like an adult.
Ean Gdaniec 54
Saturday, October 26, 2024
Horrific auto quote experience. It's completely bugged. It does not save your quote, it will duplicate 'saved quotes' and will make another everytime you go in to check on an old quote 'which never saves properly. Certain buttons do not work unless you reset which, bingo has you remaking your entire quote. I think I've had to recreate my auto quote about 20 times already.
Rick S 4
Saturday, June 28, 2025
With the exception of having to update the app constantly, I have had no issues with this app for years, but the billpay section in the latest version is terrible. All of my hidden bills are visible now, with no apparent way to re-hide them. Banking hasn't changed in decades, why do you insist on changing the look and feel of an app that works fine?
more reviews