Charles W 89
Tuesday, January 25, 2022
Yeah let's just complicate things more because technology is supposed to make life easier. I mean, I sure hope nobody steals my highly classified estimates and invoices. The customer support instructions say to push the "get in touch" button which doesn't actually exist...like thier phone number. I am stuck in a loop and can't contact them. This authenticator should probably be an optional feature. Heck, some people might pay extra for that. I want to cancel my subscription at this point. Edited
Scot Roher 21
Wednesday, September 8, 2021
Meh. I have TFA enabled on half a dozen other sites and apps i use, and none of these require a secondary app to get the job done, or a backup email address. Still, it did perform as intended and get me set up on the first try. Three stars for actually working, two off for having to do it with yet another app. There is a better way.
Xero Accounting
Wednesday, September 8, 2021
Thanks for leaving a review Scot.
Jordan Atkinson 2
Monday, June 23, 2025
Doesn't work properly, verification code is supposed to reset after a minute but it's doing it every couple of seconds so I can't verify fast enough to login. Completely locked out, whoever decided we needed a whole app for one function, while the rest of the service is used in a browser should never be allowed to work again, beyond stupid
thebirdlives 71
Wednesday, November 24, 2021
Absolutely appalling. The change was unnecessary and it doesn't work half the time. It says "skip this step for 30 days" but you click this and it still makes you verify the login every time. If the core software wasn't so good I'd migrate all our clients to Quickbooks. Update: it now has a feature where you can "trust this device" and surprise surprise, that doesn't work either! I have to "trust this device" multiple times every day. Perhaps employ some competent software developers? Edited
Xero Accounting
Thursday, September 9, 2021
Thanks for leaving a review. The 30 day skip step, should work when you verify on the same device and are using push notifications on your phone. We'd be happy to reach out and help you, please provide a way that we can contact you.
Gerry 13
Monday, July 3, 2023
Works as advertised, no delay at all. Changing review, because the push notifications pretty much NEVER arrive on time. I can only ever use the alternative option (code within the app) to log on. Push request normally arrives 5-10 minutes after I've already logged on. This is the only authenticator that never sends a request on time I have to work with. Pretty poor. Edited
Xero Accounting
Wednesday, May 5, 2021
Thanks for leaving a review Gary. We love that you love using Xero Verify and how easy it is to receive push notifications.
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