范红日 6
Wednesday, July 9, 2025
Face recognition stopped working recently. Kept asking me to "go somewhere shadier", no matter what lighting condition. Support is unhelpful. Ridiculously asked to use another device to use this app. "We would like to inform you that there are no issues with your Face Verification, as you successfully passed the process using your wife's iPhone. For future Face Verifications, you may wish to consider using a different device to avoid any potential complications."
Government Technology Agency
Wednesday, August 6, 2025
Apologies for the inconvenience. We have a strict face verification process to ensure that your identity is well secured. Can you try face verification in an environment that is not too bright, but well lit? Alternatively, you may contact us at : https://go.gov.sg/singpass-feedback-issue and we will check on your face verification score.
tan SH 9
Saturday, May 31, 2025
It never improve, always error update. Only ask delete and re-install, still do not work. Singapore just a lousy app creator, another example is simplygo. Everytime i update my system software (xiaomi hyperOS), The singpass immediately login fail and repeat the same error message. Least need to wait for weeks them it work again. Same go to singpass app update when i was overseas??? They expect only allow to use in Singapore only. Edited
Government Technology Agency
Monday, January 13, 2025
We sincerely apologize for the inconvenience you’ve experienced after updating the app and the issues with facial recognition. If the issue persists, please reach out to us at go.gov.sg/singpass-feedback-issue, and we will help investigate further.
Leo Mah 8
Wednesday, May 28, 2025
My previous handphone camera is not working well so I have problems doing face verification. I seek your good office for help and they direct me to another site. I tried a lot of their methods and at the end of the day, only my methods worked. That is why I changed my handphone. Hope that your good office can provide us with an easy procedure to log in to the app. I do appreciate the effort of your good office to help me out although it didn't work out.
Government Technology Agency
Thursday, May 29, 2025
Thank you for your feedback. We seek your understanding that our face verification process is required to protect our users' digital identity. In the event you persistently encounter face verification issue, you may reach us at https://go.gov.sg/singpass-feedback-issue
Paul Goh 13
Saturday, August 30, 2025
have not been able to use the singpass scan and log in options, uninstall, reinstall, reboot, and even have to change passwords. error always come after I completed all the verification, password, otp, facial recognition..and then the same process repeats again, uninstall, reinstall, reboot. 30th Aug 2025, singpass failed again. it was working perfectly fine but now it fails again. it is the latest version.... this is the 4th time I am facing this issue Edited
Government Technology Agency
Monday, June 30, 2025
This seems to be a bug, and should not be the case. May you reach us at https://go.gov.sg/singpass-feedback-issue for us to investigate and assist you further? Do kindly provide useful information such as your app version and mobile device
Je V 56
Wednesday, March 26, 2025
From previous experience, the app works great and is smooth to operate. However, I dislike that all the shortcuts for the services REQUIRE Google Chrome to use. Unfortunately, it now refuses to setup in my new phone using GrapheneOS despite being able to do so on my previous phone (same OS). Hence, I will keep the rating at 1 star until it (hopefully) becomes compatible. Edited
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