Rustam 10
Friday, December 12, 2025
I was so impressed when I first opened the account, the app looked so new! But then, the more I checked it out, the more I realized it's nothing special. No transaction alerts, you have to add contacts to e-transfer money, and even if they have auto-deposit, the app still asks for a security question. I asked them a question in the chat, and it's been two days, and I'm still waiting. What kind of service is this? No service at all. Not having transaction alerts is a big no. I'm removing a star. Edited
Banque Nationale du Canada
Friday, December 12, 2025
We’re sorry to hear that the app didn’t meet your expectations. For security reasons, setting a security question is mandatory for all transfers, as we cannot confirm whether the recipient has enabled automatic deposit. Our team responds to all inquiries during business hours via Messenger. There is no unanswered chat at the moment on our side.
Tanya H 11
Wednesday, June 18, 2025
Your app and website are absolute garbage. I only got the app because I have a car loan and want to make accelerates payments. I even got an account and pay a fee every month. I couldn't do that with your app, so I used the website instead for a few months. NOW I can't do it with your website at all. I tried on my phone, my tablet, and my laptop, with 3 different internet providers. The option to put in an amount doesn't work. Edited
Banque Nationale du Canada
Wednesday, June 18, 2025
Hello Tanya, the option for accelerated payment on a loan is not available online when you do not hold a bank account with National Bank. To complete this transaction, you can contact us directly by Facebook Messenger, or by calling us at the phone numbers available on our website at nbc.ca. We will be glad to assist you!
Kevin Roy 4
Friday, May 30, 2025
Edit 2025-05-30: issue fixed without contacting tech support. Same issue as some other users, this started happening in may 2025 - while using camera for cheque deposits, the camera no longer focuses and you get an error message that photos are too blurry. this has worked for the past 2+ years and camera works fine in all other apps. might be related to android updates. Edited
Banque Nationale du Canada
Saturday, May 31, 2025
Thank you Kevin 🙂 We are glad the issue is fixed!
Edward Baker 0
Friday, June 27, 2025
I posted a review and the bank claimed I was making a false statement. There are NO sub-totals for each cardholder on my account statement as they claim. I have to manually add each purchase to get a total for what each card spent that month. After they claimed I was false, I went to the bank with my statement and the branch confirmed there are no sub-totals for individual cards on a multi-card acct. Edited
Olivier Vachon 1
Tuesday, March 11, 2025
It sucks, I've been logged out of my account for a while now, my password doesn't work, so I try resetting it, and it says "we can't seen to identify you" like dude?! And then, I call customer service, they help me and all, they reactivate my account and give me a new password, so I try it, AND IT STILL DOESN'T WORK!! Edited
Banque Nationale du Canada
Tuesday, March 11, 2025
Hi Olivier. Sorry to read that you are having trouble with our online banking access. If you are up for it, you can call our support team again at 1 888 835-6281, they can ensure that your access is re-established while you are on the line with them.
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